Established for almost three decades, Controlaccount is a well respected organisation with a strong and varied client base, including many blue chip companies. Our senior management team is made up of industry professionals with a combined experience of over ten decades, possessing a huge range of skills and united in a modern uncomplicated approach to business.

The single most important aspect of our success is our staff. Our focus is on employing experienced, professional personnel to join specialised teams focusing on individual market sectors and as a result, our Clients are guaranteed continuity and a personalised service. This results in greater confidence in our service and enhanced Client relationships.

Our highly experienced Collection Managers supervise all aspects of the collection process. One of the responsibilities of these key people is to ensure that all collection procedures are regularly reviewed. As well as receiving continual in-house training, members of our team are regularly sent on external training courses held by the CSA, the industrys own trade association as well as external management organisations. We actively promote multi-skilling, so that all personnel have the knowledge and experience to perform each and every role that relates to the collection process. This ensures that our Clients can contact any person within our collections team at any time to assist with updates on their accounts or requests for further information.

Developments in technology allows us to handle Client accounts more efficiently and cost effectively than ever before. Managed processing allows us to agree, with our Clients, tailored collection strategies that dovetail into their existing strategies. More than 80% of our work is now transferred electronically from Clients which allows time and cost savings, and reports and query management can be carried out in a similar way to allow far more flexible reporting solutions to be devised. Sophisticated diary systems ensure that all accounts are worked to the agreed plan and problems with duplicated and incorrectly referred accounts can be identified quickly.

We have built a very loyal Client base by providing highly skilled staff together with a customised service. We have done this by understanding our Clients and their industry, while at the same time being flexible and service orientated. Our aim is to provide every Client with a high quality, efficient service. It is this superior service, combined with our consistent performance, that has enabled us to win and maintain numerous long-term contracts within a variety of industries. Our success has also been built around our high ethical standards and our focus on upholding the reputation of each of our Clients. The success of our approach is demonstrated by the fact that one of our senior collectors was awarded Credit Today's Consumer Collector of the year for 2003.

Our experience has shown us the importance of being proactive in an ever changing world. We are constantly re-evaluating our procedures and technology to ensure that we continue to provide the most efficient and cost effective service. Added to this, we are always conscious of the implications in respect of our OFT license, the Data Protection Act and - since 2007 - the broadening role of the Financial Ombudsman as it relates to debt recovery. In addition our staff are all trained to rigorously abide by the CSA code of conduct.

So confident are we in our debt recovery service, we act on a no-collection no-fee basis. This is obviously advantageous to our Clients and it also ensures that our goal is to achieve maximum collections for our mutual benefit. Many Clients prefer a more specific contract with monthly fees and/or retainers. We are able to express our costs in numerous ways in order to suit each Client.