Intelligence is a key building block in securing performance improvements as many thousands of accounts pass through Controlaccount systems, which require telephone numbers, address verification or where defaulters are ignoring calls and mail. Vital to resolving such problems is the ability to provide additional intelligence to support and underpin recovery performance.

Our investigation department, run from our Bromsgrove office, has access to the most up-to-date information databases and technology providing solid research material, creating many opportunities to trace, coupled with years of experience, and a highly trained effective workforce to secure success; maintaining rigid quality standards all positive traces are confirmed and the source reported to the client.

The Investigation department provides a fixed rate nationwide service with success rates of between 40 - 85% depending on the type of instruction. Turnaround times are guaranteed at 30 days from receipt and our recheck rate is strictly maintained at below 3%. All work is completed internally by highly trained staff and quality is maintained through key performance controls.