We appreciate that the execution of instructions associated with distress is a delicate matter requiring adherence to regulation, sensitivity and discretion. Our team has extensive experience of providing innovative collection solutions for the recovery of Local Authority debt to District and City Councils, Metropolitan and Unitary Authorities through to multiple inner City Boroughs.

Our team fully understands regulation in the application of the service, the process for competitive tendering, the principals of best value and a continuous improvement culture; performance indicators and the necessity for Local Authorities to adhere to them. 

Key Features of our service:

• Collection of Council Tax and Non-Domestic Rates
• Issuing Statutory Notices 14 / 7 day
• Trace and Address Verification
• Full Reporting on all “Gone Aways”
• Pre-Committal Service
• Insolvency and Legal Recovery Service
• Attachment of Earnings
• Strategies for re-cycled work, turning competitors failed cases into successes
• Strategies for Persistent Evaders
• Timely and Accurate Reporting Statistics
• E-government Strategies

Through our innovative collection methods and technology; and our flexible and proactive approach we aim to:

• Maximise the speed and volume of debt collected
• Improve collection performance with cost effective 14 day and 7 day Notice Processing
• Investigate and qualify the validity of individual debts
• Maximise trace opportunities through the utilisation of our Group specialist Investigation division
• Maximise recovery through the utilisation of our Group Debt Recovery division for Pre Committal, Insolvency and Legal Recovery and Attachment of Earnings

• Improved communication providing a transparent service with supportive technology
• Keeping the Council informed with accurate and timely performance statistics and regular contract review meetings

The Controlaccount approach is supportive, flexible and customer focused with success resting on the quality of our people.  For more information email assist@controlaccount.com

Collecting low balance accounts  may help achieve that extra % you may need to reach your annual BVPI.  Finding the resource to focus on these smaller balances within your internal structure can be impossible.  Controlaccount offers an effective low-balance letter and telephone strategy to collect debt that may otherwise be written off.  For further information please email us at assist@controlaccount.com.