Do you fancy a new career in 2021?
- If you feel you possess good negotiation skills
- Confidence in speaking over the phone and
- the ability to build positive working relationships with customers, then this could be the perfect career opportunity for you!
Our workforce is currently working on a remote basis due to Covid-19 restrictions. Remote working will remain in place until our offices are re-opened. You will be expected to attend our offices in Stoke Prior Bromsgrove for induction training and must be able to work from our offices once restrictions are lifted.
About the role
Here at Controlaccount Plc, as a payment negotiator, you will be responsible for communicating directly with customers over the phone to collect debts and resolve outstanding balances, owed to our respective clients.
Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our dialler system.
The role requires negotiation and persuasion skills as well as a mind for problem-solving to work with customers to resolve their debts and collect payment while maintaining a professional approach in speaking with customers who may be hostile with their communications. The role requires a level of patience and diligence to make customer contact.
Attention to detail and accurate record-keeping is important to ensure payment plans are electronically recorded and communication with customers is documented. Ideally, candidates will have a sound knowledge of Outlook, Microsoft Word and Excel.
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
We are interested in taking on people that are committed to being the best they can be and who will thrive in a busy call centre environment.
If this sounds like something you would enjoy, we will provide full training to ensure you will have all the skills you’ll need to be a successful call centre payment negotiator!
What we can offer you
If you are new to this, we can offer you a starting salary of between £17,500-£18,000
This is a full-time role (37.5 hours) but part-time will be considered for the right candidate. Salary will be calculated on a pro-rata basis for part-time.
- 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
- Pension scheme
- Death in service policy
- Health cash plan
Our usual office opening hours are Mondays, Tuesdays, Wednesdays & Fridays 8:30am-17:30pm, and Thursdays 08:30am-19:00pm. Opening hours on Saturdays will be subject to business needs, so some flexibility for this will be expected. Full time working hours will be based on working 5 days per week at 7.5 hours a day.
Working for Controlaccount
Here at Controlaccount Plc our mission is to deliver success through excellence in a customer-focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even-handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
How to apply
Please complete and submit our online application form detailing your suitability for the role and detail if you are looking for a full or part-time position and the hours you are looking for. Please also attach an up-to-date CV with a covering letter where possible.
We are actively building and promoting a culture where difference is valued and everyone can be the best version of themselves. We welcome applications from all candidates who meet the required skills regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.
We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.
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