Recruitment

Legal Administrator

Salary; £19,000.00 (pro-rata for part-time)

Hours; 37.5 hours per week. Part-time considered

Location; Office based B60 4FD

Position Overview

To provide administrative and secretarial support to our Legal and Salvage Team in connection with a wide variety of legal and pre legal matters as a function to maximise efficiency within the department.  The nature of the role is to provide support in work which is focused on the needs of Clients and will involve working to deadlines demanding flexibility and prioritisation of workload.

The role offers a diverse range of tasks and is ideally suited to and individual looking to gain and develop a good breadth of knowledge and experience in office and legal skills.

Job Functions;

• Supporting Legal Manager, Legal Team and Salvage Team as and when required
• Scanning and file management including opening and closing of files
• Organising, collecting and collation of information and documents for cases in preparation of legal proceedings
• Assist with dealing with Solicitors, Courts and Clients regarding progress of ongoing matters
• Updating case notes and general miscellaneous administrative tasks in the office and within the team
• Research: Legal Manager may require Legal Administrators to carry out research
• Cleansing of accounts to ensure data is factually correct and no insolvency or detrimental credit, past disputes or queries have been recorded
• Identification of accounts for Litigation in line with client requirements
• Liaising with our outsourced solicitors regarding accounts they are dealing with that are pre-legal
• Ensuring the Legal Manager is made aware of any issues preventing you from achieving expectations or any training or development you feel you require.
• Working within company guidelines and those of the Office of Fair Trading, CSA and Court Service

Skills Required;

• Knowledge of debt recovery at litigation level (preferred but not essential).
• Attention to Detail
• The ability to work under own initiative but also able to work as part of a team.
• The ability to prioritise workload, ensuring all priority work is dealt with accordingly
• Working to targets
• Proficient in use of Microsoft Outlook, Excel and Word
• Discretion and respect for confidentiality
• Familiar with Legal Terminology (preferred but not essential)
• Good level of written communication skills
• Ability to multi-task a variety of tasks throughout the day

Company benefits include;

• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (after 1 years’ service)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (upon passing probation at six months)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm.

Working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Remote Telephone Collections Agent

Salary; £23,000 - £24,000 (base salary)

Hours; 37.5 Part-Time Also considered.

Location; UK Remote working

Essential Experience Required; Must have a minimum 2-3 years of current debt recovery or credit control experience

If you have the required experience in this industry and are looking to work on a remote basis, we would like to hear from you!

Company Description

Controlaccount Plc, Based in Stoke Prior Bromsgrove, has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

Due to our continued expansion, we are looking to recruit experienced Telephone Collections Agents on a Remote Basis for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

An overview of the role will include;

As a Remote Telephone Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Candidates must have a minimum of 2-3 years current debt recovery and or credit control experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive working on a remote basis.

What we can offer you;

Annual salary range between £23,000-£24,000 (depending on your experience level (pro-rata for part-time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (after 1 years’ service)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Internal Sales Executive

Salary; up to £30,000.00 Per Annum

Hrs; 37.5 (Part-time considered)

Location; B60 4FD. Office based

About the company:

Established over forty years ago, Controlaccount plc partners with global brand names, SMEs and not-for-profit organisations to deliver over fifty business services in order to help companies reduce cost, improve performance and increase productivity.

How to apply

Please click apply to complete our online application form detailing your experience for the role, if you are looking for a part time position and the hours you are looking for. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Internal Sales Executive-Propert Sector

Salary; up to £30,000.00 Per Annum

Hours; 37.5

Location; B60 4FD. Office based. Hybrid Working considered after training.

Sinclair Taylor Management Services Ltd was established in 1999 and provides a range of debt recovery services specifically to the property sector.

As a sister company within the group, Controlaccount Plc seek to employ an Internal Sales Executive to carry out the below role and generate new business for Sinclair Taylor.

This role is based at Controlaccount’s Bromsgrove offices, reporting into the New Business Sales Manager and supported by a wider team from across two locations.

This role will be focussed on securing incoming business, with the target audience being estate agents and property management companies.

As well as converting leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline through cold calling. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited. The preference is for this role to be office based, although we would consider remote working and hybrid working for the right candidate.

Job Functions;

• Establishing new business through telephone relationships
• Grow and develop existing accounts – understanding the clients’ needs and recognising where they may benefit from any of our additional services
• Nurturing marketing leads
• A full understanding of all our services and products
• Preparing quotes and proposals
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required;

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude

• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you;

A competitive Salary of up to £30,000.00 per annum

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply;

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Duty VAT Collections Agent-£19,000 - £24,000 (base salary)

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Duty VAT Collection Agents (internally known as Payment Negotiators) to collect outstanding sums on behalf of our blue-chip clients where Duty/VAT has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.

About the role

An overview of the role will include;

You will be responsible for communicating directly with parcel recipients over the phone to collect outstanding D&V sums. 

• Teamwork and commitment are a must! You will be part of a specific courier team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £19,000-£24,000 (depending on your experience level (pro-rata for part time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• Free Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Call Centre Collections Agent-£19,000 - £24,000 (base salary)

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

An overview of the role will include;

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £19,000-£24,000 (depending on your experience level (pro-rata for part time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• Free Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Operations Manager

Salary £35,000.00

Hours 37.5

Office based. Location; B60 4FD

Here at Controlaccount Plc we are seeking an Operations Manager with commercial debt recoveries knowledge & experience, to drive performance and improve our Collection process.

You will be an experienced leader with a sharp business mind and proven success managing multiple departments toward maximum productivity.

Working alongside the Operations Director you will ensure the business is successful, efficient and complaint in all areas. You will be responsible for regular reporting to the Operations Director and the Board with regards to the Business, its successes and requirements for progression at Operational levels.

The role will involve the day-to-day responsibility of Operations with the assistance of Departmental Managers and Team Leaders. With strong people management experience, you will lead, develop and inspire our people while embedding our organisations culture and values.

Essential Job Functions:

• Responsibility for Day-to-Day Operations to Include, Collections, Trace & Cleanse, Administration, Analysts, and Legal Team
• Lead, Support and Develop the Operations Management Team providing regular guidance and mentoring as required
• Oversee Collector and Administrative employees with regards to questions re processing, procedures and systems
• Preparing and reporting management information
• Ensuring financial targets are met within the department
• Contribution to business development activities
• Collaboration with stakeholders and customers
• Meeting customer expectations
• Attendance at Operational and Board Level Meetings
• Assisting with the recruitment process for new members of the department
• Nominated Key Holder and Out of Hours Emergency Contact
• Gain knowledge & understanding of Company Handbook policies, procedures and guidelines and ability to answer employee questions regarding these policies
• Ultimate Responsibility for CAI accreditation and ISO related Operational Documentation. 
• Nominated Key Holder and Out of Hours Emergency Contact
• Ad Hoc Projects as requested by the Board of Directors

Essential skills:

• Prior commercial debt recovery experience and skilled in collection techniques and processes
• 5 years’ strong experience of managing and leading a medium to large team
• Ability to perform in an ever-changing environment
• Ability to lead
• Effective interpersonal skills
• Excellent time management and the ability to work to tight deadlines
• Ability to undertake an analytical assessment of data and exceptional use of Microsoft Office Word, Excel, and Outlook

Additional desired skills

• MCICM status with the Chartered Institute of Credit Management preferred
• Industry experience with Logistics and Duty and VAT
• Active distinction achievement on CAI Test – CSA Accreditation

What we can offer you:

Starting salary £35,000.00

In addition:

• 25 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Bonus Scheme
• Pension scheme
• Employee Life Insurance
• Health cash plan to assist with the cost of eye and dental care amongst other expenses
• Complimentary Winter Vaccination
• Free Parking

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

About Controlaccount Plc:

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

Here at Controlaccount Plc, our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.

Our core values provide the framework for how we conduct business and guide everything we do.

Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.

Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.

Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.

Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.

Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.

Success: The belief that success in all aspects of the business enables us to deliver on all our other values.

How to apply:

Please complete and submit our online application form detailing your experience for the role

Please also attach an up-to-date CV with a covering letter.

We will be considering internal and external candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Call Centre Collections Agent-£19,000 - £24,000 (base salary)

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the EU
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

An overview of the role will include;

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £19,000-£24,000 (depending on your experience level (pro-rata for part time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• Free Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies