Recruitment

Client Services Assistant

Salary; Between £19,000.00-£20,000.00 Per Annum. Salary depending on experince

Hours; 37.5 hours per week Monday to Friday

Location; Office Based. B60 4FD

Position Overview

As a Client Services Assistant you will provide a link between our clients and the organisation to form an integral part of the customer journey, striving to continually review and improve where possible. You will be responsible for maintaining and developing relationships with existing clients alongside looking out for opportunities to advise of our services to gain new business, using a combination of communication methods.

The successful candidate will have the skills to deliver an outstanding service.

Main Responsibilities

• First point of contact for established clients, delivering outstanding customer service
• Responding to e-mails promptly and efficiently
• Resolve day to day enquiries in a professional and efficient manner
• Assisting with responses to complaints where needed
• Helping clients use our online portal ensuring they get the best use of the system
• Managing the process of entering new clients onto our database
• Proactively liaising with clients both by phone and e-mail to ensure continued satisfaction
• Updating our CRM system with information
• Managing your own diary and ensuring it's kept up to date
• Data entry to process and quality check client’s new work
• Assisting with maintaining our ISO accreditations including administration of updates
• Liaising with key internal personnel to ensure feedback on the customer journey is provided
• Proactively suggesting areas for improvement
• Working as part of a team to meet individual and team targets and objectives
• Promoting and explaining our additional services as needed
• Producing internal reports
• Supporting other companies withing our wider group

Key Requirements

• Strong writing skills for clear written communication with our Clients
• Confident making/receiving calls with our Clients where required
• Sound knowledge of Outlook, Microsoft Word and Excel
• Minimum 1-year proven experience of working within a client focussed role
• Team player with exceptional planning and organisational skills with the ability to prioritise
• Attention to detail
• Flexible and can-do attitude
• Ability to work under pressure whilst balancing the interests of colleagues

Company benefits include;

Starting salary between £19,000.00-£20,000.00 per annum. Starting salary negotiable depending on level of experience based on the key requirements listed for the job. Salary will be based on working a contract of 37.5 hours per week.

• An Employee-Owned Company, giving access to future tax-free bonuses
• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Pension scheme
• Employee Life Insurance
• Health cash plan to assist with the cost of eye and dental care amongst other expenses

Ongoing training is provided to help you reach your potential.

How to apply;

Please complete and submit our online application form detailing your experience for the role.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Web Developer

Starting Salary; between £25,000.00 and £30,000.00 (depending on experience)

Hours; 37.5 Monday to friday

Number of positions; 2

Location; Office Based. Two locations;

• one position located at our offices in Stoke Prior Bromsgrove B60 4FD
• one position located at our offices in Market Deeping Peterborough PE6 8FD

In line with our continuing success and growth, Controlaccount Ltd are recruiting for skilled Web Developers to join our IT Department, at our canal side offices in Stoke Prior, Bromsgrove and our Market Deeping offices

The ideal candidate will have a minimum of 1 years proven commercial experience. You will be responsible for coding and modifying websites, from layout to function and according to required specifications, who will strive to create visually appealing sites that feature user-friendly design and clear navigation.

Annual starting salary will range between £25,000.00 and £30,000.00 (depending on relevant level of proven experience) with a minimum of 1 year’s commercial experience.

Primary job functions include;

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our sites
• Awareness of emerging technologies/industry trends and apply them into activities
• Cooperate with web designers to match visual design intent
• Constant communication and support with colleagues on varied IT related tasks
• Regular exposure to business stakeholders and executive management

Skills required;

• Good communication skills
• Accuracy and attention to detail
• Knowledge and solid understanding of how web applications work including security, object orientated programming and web application development
• Knowledge of Apache, PHP, SQL, HTML, CSS, jQuery, JavaScript
• Strong organisational skills to work on multiple tasks within the constraints of timelines and budgets
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques£25,000.00 and £30,000.00 (depending on experience)
• Teamwork skills
• Mobile application knowledge advantageous but not required
• Minimum of 1 years’ commercial experience

Benefits;

In addition to a competitive salary, we offer a competitive benefits package including;

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday plus Bank Holidays and an extra 5 days increasing with service
• Free onsite parking
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply?

Please complete and submit our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible

STRICTLY NO AGENCIES PLEASE

Software Sales Executive

Salary; up to £30,000.00 Per Annum

Hours; 37.5

Location; B60 4FD. Office based. Hybrid Working considered after training.

Controlaccount Ltd provides over sixty services to SMEs, global brands and not for profits. A key offering to this market is SaaS (Software as a Service) to help businesses improve productivity, increase cashflow and mitigate risk.

Controlaccount has built and developed 2 x pieces of software – identeco Business Support Toolkit and identecoHR. Reporting into the New Business Sales Manager, the Software Sales Executive role will be focussed on new business generation and increasing sales of both pieces of software. As well as working leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Job Functions;

• Establishing new business through cold calling
• Building relationships with prospects to understand their business needs
• Nurturing marketing leads
• Presenting and demonstrating software face to face or via Zoom/MS Teams
• Preparing quotes and proposals
• Pulling together presentations, and documentation to support your sales offering
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required;

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• Target orientated and experience of meeting and exceeding sales targets.
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you;

A competitive Salary of up to £30,000.00 per annum (pro-rata for part-time)

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply;

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Call Centre Collections Agent

Salary; £19,000 - £24,000 (base salary)

Hours; 37.5 Part-Time Also considered.

Location; Office Based. B60 4FD

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £19,000-£24,000 (depending on your experience level (pro-rata for part time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• Free Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Remote Telephone Collections Agent

Salary; £23,000 - £24,000 (base salary)

Hours; 37.5 Part-Time Also considered.

Location; UK Remote working

Essential Experience Required; Must have a minimum 2-3 years of current debt recovery or credit control experience

If you have the required experience in this industry and are looking to work on a remote basis, we would like to hear from you!

Company Description

Controlaccount Ltd, Based in Stoke Prior Bromsgrove, has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

Due to our continued expansion, we are looking to recruit experienced Telephone Collections Agents on a Remote Basis for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

As a Remote Telephone Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Candidates must have a minimum of 2-3 years current debt recovery and or credit control experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive working on a remote basis.

What we can offer you;

Annual salary range between £23,000-£24,000 (depending on your experience level (pro-rata for part-time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (after 1 years’ service)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.