Recruitment

Role; Junior Software Tester

Location; Market Deeping, PE6 8FD

Office based

Due to continued growth Controlaccount Plc have an exciting opportunity for Junior Software Tester to join our market Deeping team. This role is a great opportunity to get involved in new projects working closely with both the software development team and supporting the Product Manager with our identecoHR online software, to ensure all criteria of testing is fulfilled.

The position will be office based at our Market Deeping site, Peterborough. This is a full-time position, working Monday to Friday. Candidates will ideally have experience in a similar role, but full training will be given to the successful candidate.

Primary Job Functions

• Working with software developers and project support teams
• Functional / Performance testing
• Requirements gathering for system enhancements
• Creating, updating and executing tests
• Raising issue reports
• Working towards project deadlines
• Providing objective feedback to software development project teams
• Problem solving
• Working on multiple releases at one time
• Customer support for software queries from the clients
• Demonstration of software (Pre sales) to support the sales process
• Support the implementation process.
• Documentation writing
• Good time-management and estimate planning

Essential skills required

• Communication skills
• IT skills (software including MS Office products)
• Problem solving with effective solution evaluations
• Ability to work under pressure and adhere to tight timelines
• Able to understand customer requirements and needs
• Attention to detail
• Ability to work both independently as well as within teams

Desirable skills;

• Previous software testing experience
• Knowledge/Experience with HR/Payroll software
• Customer services experience

How to apply:

Please complete and submit our online application form and attach an up-to-date CV with a covering letter, where possible.

Strictly No Agencies

Sales Executive

We have an exciting opportunity for an experienced business to business sales executive to join our vibrant sales and marketing team, increasing sales of our software solutions – identeco Business Support, a business information portal and identecoHR, which is software to support business with the HR functions.

About the Role

As a Sales Executive, you will work closely with the Sales & Marketing Director and wider sales team to identify and quality prospects, build a pipeline and increase sales/subscription of the software. This role is not for the phone shy; whilst you will be provided with warm leads from various marketing campaigns and exhibitions, your best leads will come from relationships that you develop over the phone, through outbound cold calling. Currently this role is very much a call-based role, but we look forward to returning to exhibiting around the UK and you will be expected to attend these events, further building your prospecting list.

The successful candidate will possess the following skills:

• Minimum 2-year proven experience in business-to-business outbound calling, and new business generation
• A background in technical or software (SaaS) sales is advantageous but not vital as full training given
• A professional and positive attitude is vital in this role
• Excellent communication skills; over the telephone and via email
• Must be target orientated and have experience of meeting team targets
• A team player with lots of initiative
• A strong drive and determination to succeed
• Solid Microsoft office skills (Word, Outlook)

In return, we offer:

• £30,000 per annum
• 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
• Health cash plan
• Pension
• Death in service policy
• Free on-site parking

This role is a full time, permanent role - 37.5 hours per week

How to apply:

Please complete and submit our online application form and attach an up-to-date CV with a covering letter, where possible.

Strictly No Agencies

Telephone Collections Agent

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the EU
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

An overview of the role will include;

As a Telephone Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £17,500-£22,000 (OTE £18,500 - £23,000) depending on your experience level (pro-rata for part time)

In addition

• Additional Bonus scheme with the ability to earn an additional £250.00 a quarter
• Monthly departmental incentives
• Free Parking
• 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Telephone Customer Service Agents

Starting annual salary range between £17,500-£22,000 (OTE £18,500 - £23,000) depending on your experience level (pro-rata for part time)

Number of positions available; 5+

Recruitment for this role is ongoing.

If you have the transferable skills for the below, we would like to hear from you!

We will provide full, personally tailored training to ensure you have all the necessary skills needed to make your move to Controlaccount a success.

What you’ll get;

• Bonus scheme with the ability to earn an additional £250.00 a quarter
• Monthly departmental incentives
• Free Parking
• 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
• Pension scheme
• Employee Life Insurance
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

Where are we?

B60 4FD. Our group of offices are located along the canal side in Stoke Prior within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.  

What you’ll be doing;

• As a Telephone Customer Service Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.
• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach.  Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.   
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

Which team will you be on?

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier – Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT – Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the EU
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

If you feel you have particular skills or a preference for a particular department please also let us know.

About us;

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

How to apply?

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for. 

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies