Recruitment

Call Centre Collections Agent

Salary; £22,000.00 rising to £23,000.00 after probationary period and a further performance increase to £24k

Hours; 37.5 Part-Time Also considered.

Location; Office Based only. B60 4FD

About the role

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team within our office-based call centre and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you!

We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

£22,000.00 rising to £23,000.00 after probationary period and a further performance increase to £24k  (pro-rata for part time)

In addition

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After six-month probationary period)
• Pension scheme
• Employee Life Insurance (After 1 year)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

About us

Controlaccount has been providing Outsourcing, Credit Control, and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Collections Agents for the following teams.

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Internal Sales Executive

Salary; £30,000.00 Per Annum

Hours; Full-time 37.5 hours. Part-time considered.

Location; B60 4FD. Office based.

Controlaccount provides a range of credit management and debt recovery services to help our clients improve cashflow within their business. Reporting into the New Business Sales Manager, the Internal Sales Executive role will be focussed on securing incoming business. As well as working leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline.

There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Main Responsibilities

• Establishing new business through telephone relationships i.e., cold calling
• Grow and develop existing accounts – understanding our clients’ needs and recognising where they may benefit from any of our additional services
• Nurturing marketing leads
• A full understanding of all our debt recovery associated products and services
• Dealing with SMEs, and not-for-profits
• Preparing quotes and proposals
• Maintaining accurate records via our CRM and managing diary
• Working with the wider sales team to achieve monthly and annual targets to help the business meet its goals
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• Target orientated and experience of meeting and exceeding sales targets.
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you

A competitive salary of £30,000.00 per annum. In addition, our Company benefits include;

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After six-month probationary period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Internal Sales Executive-Tracing Service

Salary; £30,000.00 Per Annum

Hours; Full-time 37.5 hours. Part-time considered.

Location; B60 4FD. Office based. Hybrid Working considered after training.

DataTrace UK provide various trace and investigation services re connecting their customers with account holders. In addition, providing data cleansing services and financial reports to assist customers to make sound credit granting decisions. DataTrace services are utilised by major blue-chip companies, local authorities, utility firms, debt collection agencies and solicitors.

As a sister company within the group since 2021, Controlaccount seek to employee an Internal Sales Executive to carry out the below role and generate new business for Datatrace UK.

This role is based at Controlaccount’s offices in Stoke Prior, Bromsgrove and will be focussed on securing incoming business, reporting into the New Business Sales Manager. The preference is for this role to be office based, although we would consider remote working and hybrid working for the right candidate once an initial training period has been completed.

As well as converting leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline through cold calling. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Main Responsibilities

• Establishing new business through telephone relationships
• Grow and develop existing accounts – understanding the clients’ needs and recognising where they may benefit from any of our additional services
• Nurturing marketing leads
• A full understanding of all our services and products
• Preparing quotes and proposals
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you

A competitive salary of £30,000.00 per annum. In addition, our Company benefits include;

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After six-month probationary period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Client Services Administration Assistant

Salary; Meets National Minimum Wage

Hours; 37.5 hours per week Monday to Friday. (Part-time considered for 3 full set days)

Location; Office Based. B60 4FD

The Client Services Administration Assistant will be responsible for day-to-day administration functions that support the wider Client Services team including report generation, assisting with new business referrals and general telephone work. Working within the Client Services team and alongside the Sales and Marketing and Operations functions they will have primary responsibility for general administration whilst supporting the team with queries from clients and ensuring the maintaining of good relationships.

Main Responsibilities

• Quality Checking of New Business referrals
• Adding Supporting Documents to the Case Management System
• Report Handling and Generation
• Redirection of e-mail contact including the sending of template acknowledgments
• Ensuring adherence to KPI’s.
• Responding to inbound telephone calls where required
• Other ad-hoc administration duties

Key Requirements

• Experience of working within an office environment
• Good computer skills and experience of Microsoft Excel, Word, and Outlook programs
• Highly organised with the ability to adapt quickly to changing priorities
• Effective time management skills
• Good written and verbal communication skills
• Able to pay attention to detail and work within agreed deadlines
• A team player with the ability to take the initiative to solve problems

Company benefits include;

• An Employee-Owned Company, giving access to future tax-free bonuses
• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (after 1 year)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (after probationary period)

How to apply

Please complete and submit our online application form detailing your experience for the role.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Client Services Assistant x 2 positions

Starting Salary; £22,000.00

Hours; Monday to Friday 37.5 hours per week (Part time considered based on minimum 3 full set days per week)

Location; Office Based. B60 4FD

As a Client Services Assistant you will provide a link between our clients and the organisation to form an integral part of the customer journey, striving to continually review and improve where possible.

You will be responsible for maintaining and developing relationships with existing clients alongside looking out for opportunities to advise of our services to gain new business, using a combination of communication methods.

The right candidate will have a confident approach and demonstrate exceptional communication skills to deliver an outstanding service.

Main Responsibilities

• First point of contact for established clients, delivering outstanding customer service
• Responding to e-mails promptly and efficiently
• Resolving day to day enquiries in a professional and efficient manner
• Helping clients use our online portal ensuring they get the best use of the system
• Managing the process of entering new clients onto our database
• Proactively liaising with clients both by phone and e-mail to ensure continued satisfaction
• Updating our CRM system with information
• Managing your own diary and ensuring it's kept up to date
• Data entry to process and quality check client’s new work
• Using bespoke software to provide relevant and accurate information
• Compiling written reports including data from a variety of sources that are of a high standard and that are suitable for relaying to clients
• Liaising with key internal personnel to ensure feedback on the customer journey is provided
• Proactively suggesting areas for improvement
• Working as part of a team to meet individual and team targets and objectives
• Promoting and explaining our additional services as needed
• Producing internal reports
• Supporting other companies within our wider group

Key Requirements

• Strong communication skills providing clear written communication with our clients
• Confident making/receiving calls with our clients where required
• Sound knowledge of Outlook, Microsoft Word and Excel
• Minimum 1-year proven experience of working within a client focussed role
• Team player with exceptional planning and organisational skills with the ability to prioritise
• Attention to detail
• Flexible and can-do attitude
• Ability to work under pressure whilst balancing the interests of colleagues

Company benefits include;

Starting salary £22,000.00 per annum based on working Monday to Friday 37.5 hours per week.

Starting salary may be negotiable depending on level of experience based on the key requirements listed for the job. Salary will be based on working a contract of 37.5 hours per week. Part time hours will be calculated on a pro-rata basis.

• An Employee-Owned Company, giving access to future tax-free bonuses
• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance after 1 year
• Health cash plan to assist with the cost of eye and dental care amongst other expenses after 6 months employment

Ongoing training is provided to help you reach your potential.

How to apply

Please complete and submit our online application form detailing your experience for the role in accordance with the key requirements and job responsibilities listed. Please also attach an up-to-date CV with a covering letter.

STRICTLY NO AGENCIES PLEASE

Web Developer

Starting Salary; between £25,000.00 and £30,000.00 (depending on experience)

Hours; 37.5 Monday to friday

Location; Office Based - located at our offices in Market Deeping Peterborough PE6 8FD (not remote) 

In line with our continuing success and growth, Controlaccount Ltd are recruiting for skilled Web Developers to join our IT Department, at our Market Deeping offices

The ideal candidate will have a minimum of 1 years proven commercial experience. You will be responsible for coding and modifying websites, from layout to function and according to required specifications, who will strive to create visually appealing sites that feature user-friendly design and clear navigation.

Annual starting salary will range between £25,000.00 and £30,000.00 (depending on relevant level of proven experience) with a minimum of 1 year’s commercial experience.

Primary job functions include;

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our sites
• Awareness of emerging technologies/industry trends and apply them into activities
• Cooperate with web designers to match visual design intent
• Constant communication and support with colleagues on varied IT related tasks
• Regular exposure to business stakeholders and executive management

Skills required;

• Good communication skills
• Accuracy and attention to detail
• Knowledge and solid understanding of how web applications work including security, object orientated programming and web application development
• Knowledge of Apache, PHP, SQL, HTML, CSS, jQuery, JavaScript
• Strong organisational skills to work on multiple tasks within the constraints of timelines and budgets
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques£25,000.00 and £30,000.00 (depending on experience)
• Teamwork skills
• Mobile application knowledge advantageous but not required
• Minimum of 1 years’ commercial experience

Benefits;

In addition to a competitive salary, we offer a competitive benefits package including;

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday plus Bank Holidays and an extra 5 days increasing with service
• Free onsite parking
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply

Please complete and submit our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible

STRICTLY NO AGENCIES PLEASE

Software Sales Executive

Salary; up to £30,000.00 Per Annum

Hours; 37.5

Location; B60 4FD. Office based. Hybrid Working considered after training.

Controlaccount Ltd provides over sixty services to SMEs, global brands and not for profits. A key offering to this market is SaaS (Software as a Service) to help businesses improve productivity, increase cashflow and mitigate risk.

Controlaccount has built and developed 2 x pieces of software – identeco Business Support Toolkit and identecoHR. Reporting into the New Business Sales Manager, the Software Sales Executive role will be focussed on new business generation and increasing sales of both pieces of software. As well as working leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Job Functions;

• Establishing new business through cold calling
• Building relationships with prospects to understand their business needs
• Nurturing marketing leads
• Presenting and demonstrating software face to face or via Zoom/MS Teams
• Preparing quotes and proposals
• Pulling together presentations, and documentation to support your sales offering
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required;

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• Target orientated and experience of meeting and exceeding sales targets.
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you;

A competitive Salary of up to £30,000.00 per annum (pro-rata for part-time)

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply;

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.