Recruitment

Starting salary; £17,500-£22,000 (OTE £18,000-£23,000)

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.  

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams

• Courier – Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT – Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the EU
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

An overview of the role will include:

• As a telephone payment negotiator, you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.
• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach.  Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.   
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you

Starting annual salary range between £17,500-£22,000 (OTE £17,500 - £23,000) depending on your experience level (pro-rata for part time)

In addition

• Additional Bonus scheme with the ability to earn an additional £250.00 a quarter
• Monthly departmental incentives
• Free Parking
• 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Complimentary Winter Vaccination

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

Our workforce is currently working on a remote basis due to Covid-19 restrictions. Remote working will remain in place until our offices are re-opened. You will be expected to attend our offices in Stoke Prior Bromsgrove B60 4FD for induction training. Permanent remote working will also be considered thereafter.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for. 

If you feel you have particular skills or a preference for a particular Department please also let us know.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Sales Executive - Portfolio Sales

We have an exciting opportunity for an experienced Sales Executive to join our vibrant sales and marketing team, selling and promoting Controlaccount Plc’s portfolio of services; we have over fifty services ranging from software solutions, customer care, IT and application services, and receivables management to help our clients deliver their services and products. Controlaccount is proud to partner with global brand names, SMEs and not for profit organisations for over forty years.

The Controlaccount team is currently working on a remote basis due to Covid-19 restrictions and this will be in place until it is deemed safe to return to the offices. You will be expected to attend our offices in Stoke Prior, Bromsgrove for induction training and must be able to work from our offices once restrictions are lifted. Please note public transport is limited so own transport would be an advantage.

About the role;

As a Sales Executive, you will work closely with the Sales & Marketing Director and your focus will primarily be building a solid sales pipeline to increase sales across all our services. You will also be responsible for converting any warm leads brought into the business via our multiple marketing channels. Currently this role is very much a call-based role, but we look forward to returning to exhibiting around the UK and you will be expected to attend all of these events.

The successful candidate will possess the following skills:

• Minimum 2-year proven experience in business-to-business outbound calling, and new business generation
• Ideally from a technical or software (SaaS) sales background
• A professional and positive attitude is vital in this role
• Excellent communication skills, over the phone and via email
• Must be target orientated and have experience of hitting and exceeding sales targets
• A team player with lots of initiative
• A strong drive and determination to succeed
• Solid Microsoft office skills (Word, Outlook)

In return the successful applicant can enjoy;

A competitive salary £25,000.00 per annum.

This role is a full time, permanent role - 37.5 hours per week

Company benefits to include;

• 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
• Health cash plan
• Pension
• Death in service policy
• Free on-site parking

How to apply;

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for. Please also attach an up-to-date CV with a covering letter where possible.

Strictly No Agencies Please

We are actively building and promoting a culture where difference is valued and everyone can be the best version of themselves. We welcome applications from all candidates who meet the required skills regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.