Controlaccount is a successful and expanding business and always interested in talking to well motivated people who feel that they can bring something to our team and our clients. To speak to our recruitment team about your skill set and how this might fit our business, please email recruitment@controlaccount.com .
Controlaccount is a member of the Equality Register.
Alternatively, please complete and submit an application form using the link below:
Do you fancy a new career in 2021?
Our workforce is currently working on a remote basis due to Covid-19 restrictions. Remote working will remain in place until our offices are re-opened. You will be expected to attend our offices in Stoke Prior Bromsgrove for induction training and must be able to work from our offices once restrictions are lifted.
About the role
Here at Controlaccount Plc, as a payment negotiator, you will be responsible for communicating directly with customers over the phone to collect debts and resolve outstanding balances, owed to our respective clients.
Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our dialler system.
The role requires negotiation and persuasion skills as well as a mind for problem-solving to work with customers to resolve their debts and collect payment while maintaining a professional approach in speaking with customers who may be hostile with their communications. The role requires a level of patience and diligence to make customer contact.
Attention to detail and accurate record-keeping is important to ensure payment plans are electronically recorded and communication with customers is documented. Ideally, candidates will have a sound knowledge of Outlook, Microsoft Word and Excel.
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
We are interested in taking on people that are committed to being the best they can be and who will thrive in a busy call centre environment.
If this sounds like something you would enjoy, we will provide full training to ensure you will have all the skills you’ll need to be a successful call centre payment negotiator!
What we can offer you
If you are new to this, we can offer you a starting salary of between £17,500-£18,000
This is a full-time role (37.5 hours) but part-time will be considered for the right candidate. Salary will be calculated on a pro-rata basis for part-time.
In addition;
Our usual office opening hours are Mondays, Tuesdays, Wednesdays & Fridays 8:30am-17:30pm, and Thursdays 08:30am-19:00pm. Opening hours on Saturdays will be subject to business needs, so some flexibility for this will be expected. Full time working hours will be based on working 5 days per week at 7.5 hours a day.
Working for Controlaccount
Here at Controlaccount Plc our mission is to deliver success through excellence in a customer-focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even-handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
How to apply
Please complete and submit our online application form detailing your suitability for the role and detail if you are looking for a full or part-time position and the hours you are looking for. Please also attach an up-to-date CV with a covering letter where possible.
We are actively building and promoting a culture where difference is valued and everyone can be the best version of themselves. We welcome applications from all candidates who meet the required skills regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.
We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.
Strictly No Agencies
Here at Controlaccount Plc we are looking to recruit for Experienced Payment Negotiators.
Our workforce is currently working on a remote basis due to Covid-19 restrictions. Remote working will remain in place until our offices are re-opened. You will be expected to attend our offices in Stoke Prior Bromsgrove for induction training and must be able to work from our offices once restrictions are lifted.
About the role
As a payment negotiator, you will be responsible for communicating directly with customers over the phone to collect debts and resolve outstanding balances, owed to our respective clients.
Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our dialler system.
The role requires negotiation and persuasion skills as well as a mind for problem-solving to work with customers to resolve their debts and collect payment, while maintaining a professional approach in speaking with customers who may be hostile with their communications. The role requires a level of patience and diligence in order to make customer contact.
Attention to detail and accurate record keeping is important to ensure payment plans are recorded and communication with customers is documented. Ideally, candidates will have a sound knowledge of Outlook, Microsoft Word and Excel.
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
We are interested in taking on people that are committed to being the best they can be and who will thrive in a busy call centre environment.
If you have 1 yr+ current debt recovery negotiation experience and the transferable skills to fulfil this role we would like to hear from you!
What we can offer you
Starting annual salary range between £19,000-£20,000 depending on experience level (pro-rata for part time)
In addition
Our usual office opening hours are Mondays, Tuesdays, Wednesdays & Fridays 8:30am-17:30pm, and Thursdays 08:30am-19:00pm. Opening hours on Saturdays will be subject to business needs, so some flexibility for this will be expected. Full time working hours will be based on working 5 days per week at 7.5 hours a day.
Working for Controlaccount
Here at Controlaccount Plc our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
How to apply
Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for. Please also attach an up-to-date CV with a covering letter where possible.
We are actively building and promoting a culture where difference is valued and everyone can be the best version of themselves. We welcome applications from all candidates who meet the required skills regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.
We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.
Strictly No Agencies
Mobile App Developer (Remote considered)
37.5 hours per week
An established development team, utilising modern technologies are looking to expand their development team based in Bromsgrove.
Here at Controlaccount Plc we are expanding our range of services within the Business Outsourcing marketplace and require a range of mobile applications developed for both our internal solutions and for our customers who currently use our web applications.
Skills required
Working within a team of diverse web and Software developers, you will have different challenges daily in an exciting and thriving business.
Benefits;
Annual salary will range between £25,000.00 and £35,000.00 (depending on relevant level of proven experience). Employment offers are subject to an initial six-month probationary period.
We are currently working from home due to COVID-19. We will consider remote working for the right candidate during this period with further consideration to continue to work from home on a flexible basis thereafter.
Our canal side offices are based in Stoke Prior, Bromsgrove (please note public transport is limited so own transport would be an advantage)
In addition to a competitive salary we offer a competitive benefits package including;
We are actively building and promoting a culture where difference is valued and everyone can be the best version of themselves. We welcome applications from all candidates who meet the required skills regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, pregnancy and maternity.
How to apply?
Please complete and submit our online application form and an up to date CV detailing your experience for the role, with a little bit about yourself, why this position is interesting to you, what you would bring to the team and anything else you think we should know.
We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.
Face to face interviews may be replaced with telephone and/or video calls.
STRICTLY NO AGENCIES PLEASE
FAQ - Pay a Debt
