Recruitment
Like to be part of our team?
Controlaccount Plc is a successful and expanding business and always interested in talking to well motivated staff who feel that they can bring something to our team and our clients. To speak to our recruitment team about your skill set and how this might fit our business, please email recruitment@controlaccount.com.
Controlaccount Plc is a member of the Equality Register.
Alternatively, please complete and submit an application form using the link below:
Client Services Assistant Full Time
As a Client Services Assistant you will provide a link between our clients and the organisation to form an integral part of the customer journey, striving to continually review and improve where possible. You will be responsible for maintaining and developing relationships with existing clients alongside looking out for opportunities to advise of our services to gain new business, using a combination of communication methods.
The right candidate will have a confident approach and demonstrate exceptional communication skills in order to deliver an outstanding service.
Main Responsibilities
- First point of contact for established clients, delivering outstanding customer service
- Responding to e-mails promptly and efficiently
- Dealing with inbound calls
- Resolve day to day enquiries in a professional and efficient manner
- Assisting with responses to complaints where needed
- Helping clients use our online portal ensuring they get the best use of the system
- Managing the process of entering new clients onto our database
- Proactively liaising with clients both by phone and e-mail to ensure continued satisfaction
- Updating our CRM system with information
- Managing your own diary and ensuring it's kept up to date
- Data entry to process and quality check clients new work
- Assisting with maintaining our ISO accreditations including administration of updates
- Liaising with key internal personnel to ensure feedback on the customer journey is provided
- Proactively suggesting areas for improvement
- Working as part of a team to meet individual and team targets and objectives
- Promoting and explaining our additional services as needed
- Producing internal reports
Key Requirements
- Strong communication skills
- Sound knowledge of Outlook, Microsoft Word and Excel
- Minimum 1-year proven experience of working within a client focussed role
- Team player with exceptional planning and organisational skills with the ability to prioritise
- Attention to detail
- Flexible and can-do attitude
- Ability to work under pressure whilst balancing the interests of colleagues
Working for Controlaccount
Here at Controlaccount Plc, our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
What we can offer you
Starting salary £16,500 rising to £18,000 per annum. Starting salary negotiable depending on level of experience based on the key requirements listed for the job. Salary will be based on working a contract of 37.5 hours per week.
We can also offer you 28 days holiday per year, including bank holidays, plus an extra 5 days increasing with service, a Pension scheme, Death in Service policy and Health Cash plan.
A Bonus Scheme is in place and ongoing training is provided to help you reach your potential.
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
How to apply
Please complete and submit our online application form detailing your experience for the role in accordance with the key requirements and job responsibilities listed. Please also attach an up to date CV with a covering letter.
STRICTLY NO AGENCIES PLEASE
Client Services Assistant Part Time (22.5 hours per week)
As a Client Services Assistant you will provide a link between our clients and the organisation to form an integral part of the customer journey, striving to continually review and improve where possible. You will be responsible for maintaining and developing relationships with existing clients alongside looking out for opportunities to advise of our services to gain new business, using a combination of communication methods.
The right candidate will have a confident approach and demonstrate exceptional communication skills in order to deliver an outstanding service.
Main Responsibilities
- First point of contact for established clients, delivering outstanding customer service
- Responding to e-mails promptly and efficiently
- Dealing with inbound calls
- Resolve day to day enquiries in a professional and efficient manner
- Assisting with responses to complaints where needed
- Helping clients use our online portal ensuring they get the best use of the system
- Managing the process of entering new clients onto our database
- Proactively liaising with clients both by phone and e-mail to ensure continued satisfaction
- Updating our CRM system with information
- Managing your own diary and ensuring it's kept up to date
- Data entry to process and quality check clients new work
- Assisting with maintaining our ISO accreditations including administration of updates
- Liaising with key internal personnel to ensure feedback on the customer journey is provided
- Proactively suggesting areas for improvement
- Working as part of a team to meet individual and team targets and objectives
- Promoting and explaining our additional services as needed
- Producing internal reports
Key Requirements
- Strong communication skills
- Sound knowledge of Outlook, Microsoft Word and Excel
- Minimum 1-year proven experience of working within a client focussed role
- Team player with exceptional planning and organisational skills with the ability to prioritise
- Attention to detail
- Flexible and can-do attitude
- Ability to work under pressure whilst balancing the interests of colleagues
Working for Controlaccount
Here at Controlaccount Plc, our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
What we can offer you
Starting salary £16,500 rising to £18,000 per annum, pro-rata. Starting salary negotiable depending on level of experience based on the key requirements listed for the job. Part time working hours; 22.5 hours per week spread over 3 days (including Fridays).
We can also offer you 28 days holiday per year, including bank holidays, plus an extra 5 days increasing with service (pro-rata) a Pension scheme, Death in Service policy and Health Cash plan.
A Bonus Scheme is in place and ongoing training is provided to help you reach your potential.
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
How to apply
Please complete and submit our online application form detailing your experience for the role in accordance with the key requirements and job responsibilities listed. Please also attach an up to date CV with a covering letter.
STRICTLY NO AGENCIES PLEASE
Payment Negotiators; we need you!
We are looking to recruit for all of the following positions;
- Full time (37.5 hours per week)
- Part time (hours to suit, will be discussed at interview)
- Trainee or experienced
Controlaccount Plc is looking to recruit for call centre-based payment negotiators, who will be responsible for communicating directly with customers over the phone to collect debts and resolve outstanding balances, owed to our respective clients.
We are interested in taking on people that are committed to being the best they can be and who will thrive in a busy call centre environment.
Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a team leader and a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our dialler system.
The role requires negotiation and persuasion skills as well as a mind for problem-solving to work with customers to resolve their debts and collect payment, while maintaining a professional approach in speaking with customers who may be hostile with their communications. The role requires a level of patience and diligence in order to make customer contact.
Attention to detail and accurate record keeping is important to ensure payment plans are recorded and communication with customers is documented. Ideally, candidates will have a sound knowledge of Outlook, Microsoft Word and Excel.
If this sounds like something you would enjoy, we will provide full training to ensure you will have all the skills you’ll need to be a successful payment negotiator!
Our offices are located along the Canalside in Stoke Prior, Bromsgrove. Please note public transport is limited so own transport would be an advantage.
What we can offer you;
If you are new to this, we can offer you a starting salary of between £16,009.50-£17,000.00 (pro-rata for part time)
If you have at least one year’s recent experience in debt collection of this nature, we can offer you a starting salary of £17,500.00-£18,500.00 per annum (pro-rata for part time)
In addition;
- 28 days holiday per holiday year, including Bank Holidays, plus up to an extra 5 days increasing with service
- Pension scheme
- Death in service policy
- Health cash plan
Our current office opening hours are Mondays, Tuesdays, Wednesdays & Fridays 8:30am-17:30pm, and Thursdays 08:30am-19:00pm. Opening hours on Saturdays will be subject to business needs, so some flexibility for this will be expected. Full time working hours will be based on working 5 days per week at 7.5 hours a day.
Working for Controlaccount
Here at Controlaccount Plc, our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
How to apply;
Please complete and submit our online application form detailing your experience for the role, if any, and detail if you are looking for a full or part time position. Please also attach an up to date CV with a covering letter where possible.
Strictly No Agencies
