Recruitment

Data Cleanse Agent

Starting salary; £18,600.00 rising to £20,250.00 after probation

Hours; Full Time; 37.5 hours per week.

Location; B60 4FD. Remote position offered locally-must be able to spend first day office based.

Position Overview

A Data Cleanse Agent’s role will involve an elementary level of investigative work utilising various tools and internet-based packages to locate both companies and individuals in line with current legislation and industry guidelines. You would be required to assess & analyse supplied & acquired information with the aim of locating absconded customers, whilst ensuring that our in-house database is accurate & up to date.

Main responsibilities and essential skills required

• Checking databases and updating accounts
• Enquiring & Inquisitive nature
• Confidence in using the internet as a searching tool  
• Analytical mind with attention to detail
• Working as part of a professional and productive team
• Working within company guidelines and those of the Office of Fair Trading (OFT) to include the guidelines and principles of the OFT and Credit Services Association

Company benefits include;

• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Pension scheme
• Employee Life Insurance
• Health cash plan to assist with the cost of eye and dental care amongst other expenses

Our usual office opening hours are Monday to Friday 8:30am-17:30pm.

Working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply;

Please complete and submit our online application form detailing your experience for the role.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Administrator

Starting salary; £19,000.00 rising to £20,500.00

Hours; Full Time hours are 37.5 hours per week; Part-time hours considered above 35 hours.

Location; B60 4FD. Remote position offered locally-must be able to spend first day office based.

An Administrator’s Day to day duties will consist of standard administrative duties such as Data Entry, Inbox management, customer, and client communications.

Each Administrator will form an important part of our Administration Team ensuring that all data and enquiries are dealt with correctly and as per company guidelines.

Job Functions;

• Management of departmental correspondence email/letters
• Scanning documents and loading to inhouse system
• Responding to email enquires
• Ensuring that the team leader is made aware of any issues or problems preventing them from processing or any additional training they feel they require.
• Liaising with Clients where required ensuring that we are meeting their expectations, feeding back any issues or concerns to the relevant Team Leader.  
• Ensuring that internal turnaround times are adhered too
• Working within company guidelines and those of the Financial Conduct Authority (FCA) to include the guidelines and principles of the FCA and Credit Services Association

Skills Required;

• Basic knowledge of Office Packages (Word & Excel) and Outlook email
• Keen Eye for Detail
• Dealing with customers in a fair and consistent manner.  
• Ability to work under own initiative or as part of a team
• Self-awareness of changes in client profile and CA procedures
• Working as part of a professional and productive team
• General office duties

Company benefits include;

• Free on-site Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 Year)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm.

Working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies

Internal Sales Executive-Tracing Service

Salary; up to £30,000.00 Per Annum (pro-rata for part-time)

Hours; 37.5

Location; B60 4FD. Office based. Hybrid Working considered after training.

DataTrace UK provide various trace and investigation services re connecting their customers with account holders. In addition, providing data cleansing services and financial reports to assist customers to make sound credit granting decisions. DataTrace services are utilised by major blue-chip companies, local authorities, utility firms, debt collection agencies and solicitors.

As a sister company within the group since 2021, Controlaccount Plc seek to employee an Internal Sales Executive to carry out the below role and generate new business for Datatrace.

This role is based at Controlaccount’s offices in Stoke Prior, Bromsgrove and will be focussed on securing incoming business, reporting into the New Business Sales Manager. The preference is for this role to be office based, although we would consider remote working and hybrid working for the right candidate once an initial training period has been completed.

As well as converting leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline through cold calling. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Job Functions;

• Establishing new business through telephone relationships
• Grow and develop existing accounts – understanding the clients’ needs and recognising where they may benefit from any of our additional services
• Nurturing marketing leads
• A full understanding of all our services and products
• Preparing quotes and proposals
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required;

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you;

A competitive Salary of up to £30,000.00 per annum (pro-rata for part-time)

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply;

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Web Developer

Starting Salary; between £25,000.00 and £30,000.00 (depending on experience)

Hours; 37.5 Monday to friday

Number of positions; 2

Location; Office Based. Two locations;

• one position located at our offices in Stoke Prior Bromsgrove B60 4FD
• one position located at our offices in Market Deeping Peterborough PE6 8FD

In line with our continuing success and growth, Controlaccount Plc are recruiting for skilled Web Developers to join our IT Department, at our canal side offices in Stoke Prior, Bromsgrove and our Market Deeping offices

The ideal candidate will have a minimum of 1 years proven commercial experience. You will be responsible for coding and modifying websites, from layout to function and according to required specifications, who will strive to create visually appealing sites that feature user-friendly design and clear navigation.

Annual starting salary will range between £25,000.00 and £30,000.00 (depending on relevant level of proven experience) with a minimum of 1 year’s commercial experience.

Primary job functions include;

• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our sites
• Awareness of emerging technologies/industry trends and apply them into activities
• Cooperate with web designers to match visual design intent
• Constant communication and support with colleagues on varied IT related tasks
• Regular exposure to business stakeholders and executive management

Skills required;

• Good communication skills
• Accuracy and attention to detail
• Knowledge and solid understanding of how web applications work including security, object orientated programming and web application development
• Knowledge of Apache, PHP, SQL, HTML, CSS, jQuery, JavaScript
• Strong organisational skills to work on multiple tasks within the constraints of timelines and budgets
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• Teamwork skills
• Mobile application knowledge advantageous but not required
• Minimum of 1 years’ commercial experience

Benefits;

In addition to a competitive salary, we offer a competitive benefits package including;

• An Employee-Owned Company, giving access to future tax-free bonuses
• 20 days holiday plus Bank Holidays and an extra 5 days increasing with service
• Free onsite parking
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply?

Please complete and submit our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible

STRICTLY NO AGENCIES PLEASE

Software Sales Executive

Salary; up to £30,000.00 Per Annum

Hours; 37.5

Location; B60 4FD. Office based. Hybrid Working considered after training.

Controlaccount Plc provides over sixty services to SMEs, global brands and not for profits. A key offering to this market is SaaS (Software as a Service) to help businesses improve productivity, increase cashflow and mitigate risk.

Controlaccount has built and developed 2 x pieces of software – identeco Business Support Toolkit and identecoHR. Reporting into the New Business Sales Manager, the Software Sales Executive role will be focussed on new business generation and increasing sales of both pieces of software. As well as working leads provided by the marketing department, the person who is successful in this role will be expected to build and nurture their own sales pipeline. There may be some requirement for travelling to face-to-face meetings, networking events and UK based exhibitions, but this is limited.

Job Functions;

• Establishing new business through cold calling
• Building relationships with prospects to understand their business needs
• Nurturing marketing leads
• Presenting and demonstrating software face to face or via Zoom/MS Teams
• Preparing quotes and proposals
• Pulling together presentations, and documentation to support your sales offering
• Maintaining accurate records via our CRM and managing diary
• Having a full understanding of our competitors
• Working to KPIs set by the New Business Sales Manager

Skills required;

• The ability to work under own initiative but also able to work as part of a team
• Personable and quick thinking, with a professional and positive attitude
• Experience with B2B outbound calling and new business generation
• Excellent communication skills
• Target orientated and experience of meeting and exceeding sales targets.
• A strong drive and determination to succeed
• Strong organisation and administration skills

What we can offer you;

A competitive Salary of up to £30,000.00 per annum (pro-rata for part-time)

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Free on-site Parking
• Complimentary Winter Vaccination
• Health Cash Plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Pension scheme
• Employee Life Insurance (After 1 year)

How to apply;

Please click apply to complete our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Call Centre Collections Agent

Salary; £19,000 - £24,000 (base salary)

Hours; 37.5 Part-Time Also considered.

Location; Office Based. B60 4FD

Company Description

Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just ten minutes from junction 5 of the M5.

Due to our continued expansion, we are looking to recruit Telephone Collections Agents for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

As a Call centre Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Ideally, candidates will have previous telephony, call centre or debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

If you have the transferable skills, we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success

What we can offer you;

Starting annual salary range between £19,000-£24,000 (depending on your experience level (pro-rata for part time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• Free Parking
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (After probationary Period)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Remote Telephone Collections Agent

Salary; £23,000 - £24,000 (base salary)

Hours; 37.5 Part-Time Also considered.

Location; UK Remote working

Essential Experience Required; Must have a minimum 2-3 years of current debt recovery or credit control experience

If you have the required experience in this industry and are looking to work on a remote basis, we would like to hear from you!

Company Description

Controlaccount Plc, Based in Stoke Prior Bromsgrove, has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.

Due to our continued expansion, we are looking to recruit experienced Telephone Collections Agents on a Remote Basis for the following teams;

• Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
• Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
• Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

About the role

As a Remote Telephone Collections Agent (internally known as Payment Negotiator) you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

• Teamwork and commitment are a must! You will be part of a specific team and will have the assistance of a manager for help and guidance throughout the day. Your main duties will involve launching and taking of calls through our automated dialler system.
• The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach. Customers may have account queries. The role requires a level of patience, understanding and diligence.
• Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.
• Candidates must have a minimum of 2-3 years current debt recovery and or credit control experience along with a sound knowledge of Outlook, Microsoft Word and Excel.
• Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive working on a remote basis.

What we can offer you;

Annual salary range between £23,000-£24,000 (depending on your experience level (pro-rata for part-time)

In addition

• Incentive scheme with the ability to earn a shared pot of £250.00 a month
• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays (pro-rata for part-time)
• Pension scheme
• Employee Life Insurance (after 1 years’ service)
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role and if you are looking for a full or part time position and the hours you are looking for.

Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Bid Coordinator

Salary; £28,000.00

Hours; 37.5 hours p/w

Location; Office Based B60 4FD

Due to the growth of the business, we are looking for a Bid Coordinator to provide additional support in gaining new business via tender, primarily within our HR Systems sector but also across the variety of services offered by Controlaccount and other group companies. Working within the Client Services team and alongside the IT Services and Sales and Marketing department, the Bid Coordinator will be responsible for discovering new opportunities to tender, compiling all the required information for submission and ensuring feedback is reviewed and acted upon

Responsibilities will include;

• Preparing and submitting proposals (expressions of interest, concept notes and tenders) in cooperation with internal teams as well as external partners or suppliers.
• Actively searching for opportunities that align with business strategy and day-to-day management of framework portals
• Handling timely submission of applications in accordance with stipulations, ensuring quality assurance processes are adhered to.
• Coordinate proposal input from a variety of stakeholders, typically involving contributions from systems, sales, marketing, operations teams, legal and delivery.
• Compile, edit, and proofread proposals which contain technical content and designs ensuring that these are presented in a professional and concise manner.
• Ensuring that the most appropriate and relevant solutions for each bid are effectively pulled together from all parts of the business.
• Coordinating the bidding process and preparing bid templates.
• Compiling company project experience credentials documents, formatted CVs and capability statements, references, certificates etc. for bids.
• Develop a repository of templated responses for written proposals.
• Allocate opportunities to relevant stakeholders to prepare responses.
• Act as a point of contact during tendering process.
• Prepare and challenge of decisions after submission of tenders for any points where we have concern or issue
• Actively review and feedback opportunities for improvement on unsuccessful bids

Key Skills Required;

• Experience of HR Systems or SaaS
• Confident and proficient in IT skills including Microsoft Office.
• Able to work to tight timescales particularly when developing proposals.
• Team and action oriented; proactive in prioritising own workload and assigning areas of responsibility to others.
• Able to influence assertively to get results.
• Demonstrates a willingness to learn and evolve with the company’s plans.
• Applicants must have excellent communication skills, especially written English grammar, spelling & vocabulary, combined with the ability to understand technical concepts and tender questions and provide clear concise responses
• Confident and organised project management skills
• Ability to manage and meet multiple deadlines
• Place personal emphasis on quality, accuracy, and detail
• Previous experience of the tender process would be an advantage

What we can offer you;

Salary £28,000.00

In addition

• 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
• Pension scheme
• Health cash plan to assist with the cost of eye and dental care amongst other expenses (After Probationary Period)
• Employee Life Insurance (after 1 years’ service)
• Free on-site parking

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role to support your application. Please also attach an up-to-date CV with a covering letter where possible.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.