Operations Manager
Salary £35,000.00
Hours 37.5
Office based. Location; B60 4FD
Here at Controlaccount Plc we are seeking an Operations Manager with commercial debt recoveries knowledge & experience, to drive performance and improve our Collection process.
You will be an experienced leader with a sharp business mind and proven success managing multiple departments toward maximum productivity.
Working alongside the Operations Director you will ensure the business is successful, efficient and complaint in all areas. You will be responsible for regular reporting to the Operations Director and the Board with regards to the Business, its successes and requirements for progression at Operational levels.
The role will involve the day-to-day responsibility of Operations with the assistance of Departmental Managers and Team Leaders. With strong people management experience, you will lead, develop and inspire our people while embedding our organisations culture and values.
Essential Job Functions:
- Responsibility for Day-to-Day Operations to Include, Collections, Trace & Cleanse, Administration, Analysts, and Legal Team
- Lead, Support and Develop the Operations Management Team providing regular guidance and mentoring as required
- Oversee Collector and Administrative employees with regards to questions re processing, procedures and systems
- Preparing and reporting management information
- Ensuring financial targets are met within the department
- Contribution to business development activities
- Collaboration with stakeholders and customers
- Meeting customer expectations
- Attendance at Operational and Board Level Meetings
- Assisting with the recruitment process for new members of the department
- Nominated Key Holder and Out of Hours Emergency Contact
- Gain knowledge & understanding of Company Handbook policies, procedures and guidelines and ability to answer employee questions regarding these policies
- Ultimate Responsibility for CAI accreditation and ISO related Operational Documentation.
- Nominated Key Holder and Out of Hours Emergency Contact
- Ad Hoc Projects as requested by the Board of Directors
Essential skills:
- Prior commercial debt recovery experience and skilled in collection techniques and processes
- 5 years’ strong experience of managing and leading a medium to large team
- Ability to perform in an ever-changing environment
- Ability to lead
- Effective interpersonal skills
- Excellent time management and the ability to work to tight deadlines
- Ability to undertake an analytical assessment of data and exceptional use of Microsoft Office Word, Excel, and Outlook
Additional desired skills
- MCICM status with the Chartered Institute of Credit Management preferred
- Industry experience with Logistics and Duty and VAT
- Active distinction achievement on CAI Test – CSA Accreditation
What we can offer you:
Starting salary £35,000.00
In addition:
- 25 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
- Bonus Scheme
- Pension scheme
- Employee Life Insurance
- Health cash plan to assist with the cost of eye and dental care amongst other expenses
- Complimentary Winter Vaccination
- Free Parking
Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.
About Controlaccount Plc:
Controlaccount has been providing Outsourcing, Credit Control and debt recovery solutions for over 40 years and is proud to partner with over 300 businesses, public entities and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies.
Here at Controlaccount Plc, our mission is to deliver success through excellence in a customer focused, transparent environment where dedication and talent are nurtured and rewarded.
Our core values provide the framework for how we conduct business and guide everything we do.
Putting Customers First: We exist to serve our customers and our success will be determined by how we meet their needs and perform for them.
Integrity: We do what we say we will do. Our people demonstrate a personal commitment to think and act responsibly towards customers, colleagues and the overall objectives of the company.
Teamwork: A dedicated team is a good team. We believe that thinking, planning, decision making and action taking are better when done cooperatively and we value the contribution of each person to the team’s success.
Fairness: Fairness is inherent in our approach. We will be consistent and even handed in our procedures, policies and in dealing with others.
Transparency: An open and accessible culture, constantly reviewing the ways in which we work in order to make sure we put the principles of transparency into practice.
Success: The belief that success in all aspects of the business enables us to deliver on all our other values.
How to apply:
Please complete and submit our online application form detailing your experience for the role
Please also attach an up-to-date CV with a covering letter.
We will be considering internal and external candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.