Recruitment
Like to be part of our team?
Controlaccount Plc is a successful and expanding business and always interested in talking to well motivated staff who feel that they can bring something to our team and our clients. To speak to our recruitment team about your skill set and how this might fit our business, please email recruitment@controlaccount.com.
Alternatively, please complete and submit an application form using the link below:
Client Services Assistant (12-month fixed term contract)
In line with our continuing success and growth, Controlaccount Plc is looking to recruit for a Client Services Assistant, for its canal side offices in Stoke Prior, Bromsgrove. The position is initially for a fixed term of twelve months.
(Please note public transport is limited so own transport would be an advantage)
Job Description
As a Client Services Assistant you will be responsible for maintaining and developing relationships with existing customers alongside looking out for opportunities to gain new business. Working within the Client Services team and alongside the Sales and Marketing and Collections team you will be monitoring performance, dealing with queries and ensuring new clients are kept up to date; you will liaise with a wide variety of personnel both verbally and in writing.
Main Responsibilities
- First point of contact for clients
- Managing the process of entering new clients onto our database
- Liaising with clients both verbally and in writing to ensure continued satisfaction
- Proactively contacting clients
- Updating our CRM system with information
- Producing internal reports
Key Requirements
- Proven experience of working within a Client Services office environment; minimum 1 year
- A professional approach with excellent communication and listening skills
- A team player with lots of initiative
- A positive attitude with the drive and enthusiasm to succeed
- Experience of using Microsoft Excel
- Good written skills
Salary
£16,500 per annum based in 37.5 hours per week. Monday to Friday.
28 days holiday per holiday year, including Bank Holidays.
How to apply?
Please complete and submit our online application form detailing your experience for the role in accordance with the key requirements and job responsibilities listed. Please also attach an up to date CV.
Strictly no agencies please
Controlaccount Plc is looking to recruit for an Administrator to join our Collector Support department, based at our canal side offices in Stoke Prior, Bromsgrove.
(please note public transport is limited so own transport would be an advantage)
An Administrator’s day to day duties will consist of standard administrative duties such as Data Entry, Filing, Scanning, Sending of Emails using agreed templates and may involve minimal telephone contact.
Each Administrator will form an important part of our Administration Team ensuring that all data and enquiries are dealt with correctly and as per company guidelines.
Responsibilities and essential skills;
- Keen Eye for Detail
- Basic knowledge of Office Packages (Word & Excel)
- Ability to work under own initiative or as part of a team
- Ensuring that the team leader is made aware of any issues or problems preventing them from processing or any additional training they feel they require.
- Liaising with Clients where required ensuring that we are meeting their expectations, feeding back any issues or concerns to the relevant Team Leader.
- Ensuring that internal turnaround times are adhered too
- Working within company guidelines and those of the Credit Services Association
Benefits;
37.5 hours per week. Monday to Friday
28 days holiday to include BH's, plus an extra 5 days increasing with service, pension scheme, death in service policy and Health care cash plan.
How to apply?
Please submit your CV detailing your telephone number and email address. Successful applicants will also be requested to complete our online application form via our recruitment page.
STRICTLY NO AGENCIES PLEASE
Trainee role: Payment Negotiator.
Starting salary between £15,500.00-£17,000.00 per annum (dependent on any relevant experience)
37.5 hours per week. Monday to Friday.
Are you a team player looking for an exciting and rewarding career?
Are you driven and motivated individual with the desire to succeed?
If you feel you are someone who possesses good negotiation skills and the ability to build positive working relationships with customers, then this could be the perfect career opportunity for you.
In line with our continuing success and growth, Controlaccount Plc is looking to recruit a full-time Trainee payment negotiator for its canal side offices in Stoke Prior, Bromsgrove.
Full training will be provided for the right candidate.
As a payment negotiator your role will involve you speaking to our Clients Customers in relation to overdue accounts to agree a resolution.
The ideal candidate will have a good telephone manner, be IT literate and be those that strive to make a difference and constantly look to achieve above and beyond the targets set.
- Primary job functions include;
- Taking and launching of telephone contact though our dialler system
- Taking and processing debit/Credit card details via our internal system and in compliance with PCI
- Negotiation of payment arrangements as per agreed guidelines
- Liaising with clients where required ensuring that we are meeting their expectations, feeding back any issues or concerns to the relevant team leader
- Working within Company guidelines and those of the Office of Fair Trading (OFT) to include the guidelines and principles of the OFT and Credit Services Association
Benefits;
The ideal candidate will have some experience working within a debt collection role. Starting salary will initially range between £15,500.00 and £17,000.00 depending on any relevant experience. 37.5 hours per week.
In addition, we offer a competitive benefits package including;
- 28 days holiday plus up to an extra 5 days increasing with service
- Pension scheme
- Death in service policy
- Health care cash plan
- Free onsite parking!
STRICTLY NO AGENCIES PLEASE
Experienced Payment Negotiators wanted
Starting salary range; £17,500.00 to £18,500.00 (depending on experience level) rising to £19,000.00 with Senior level opportunities.
37.5 hours per week. Monday to Friday.
This Job meets the UK Living Wage
In line with our continuing success and growth Controlaccount Plc is looking for a payment negotiator for its canal side offices in Stoke Prior, Bromsgrove (please note public transport is limited so own transport would be an advantage)
Do you have a minimum of 1-year relevant Credit Control or Debt Recovery Experience?
Are you a team player looking for an exciting and rewarding career?
Are you a driven and motivated individual with the desire to succeed?
If you are someone who possesses good negotiation skills and the ability to build positive working relationships with customers, then this could be the perfect career opportunity for you.
Annual starting salary is between £17,500.00 and £18,500.00 (depending on relevant experience) ideal debt recovery negotiation experience=minimum 1-year
If you do not have the required experience, you may qualify to apply for our trainee role advertised separately.
As a payment negotiator your role will involve you speaking with our Clients Customers in relation to overdue accounts to agree a resolution. Ideal candidates will have a good telephone manner, be IT Literate and be those that strive to make a difference and constantly look to achieve above and beyond the targets set.
Primary job functions include;
- Taking and Launching of Telephone Contact through our Dialler System
- Taking and Processing of Debit/Credit Card details via our internal system and in compliance with PCI
- Negotiation of payment Arrangements as per agreed guidelines
- Liaising with Clients where required ensuring that we are meeting their expectations, feeding back any issues or concerns to the relevant Team Leader.
- Ensuring that call queues are kept to a minimum
- Working within company guidelines and those of the Office of Fair Trading (OFT) to include the guidelines and principles of the OFT and Credit Services Association
Skills required;
- Minimum 1-year relevant debt recovery or credit control experience in a similar role
- Dealing with calls in a fair and consistent manner.
- The ability to work under own initiative but also able to work as part of a team.
- Self-awareness of changes in client profile and CA procedures
- Working as part of a professional and productive team
- General office duties
Benefits;
In addition to a competitive salary we offer a competitive benefits package including;
- 28 days holiday including bank holidays, plus up to an extra 5 days increasing with service
- Pension scheme
- Death in service policy
- Health Care Cash Plan
- Free onsite parking!
STRICTLY NO AGENCIES PLEASE
