Recruitment

Would you like to be part of our team?

Controlaccount is part of the Broadriver Group, and proud to be an employee-owned business. Being 'employee owned' ensures that all our employees share in the financial success of the business and play an active role in contributing the direction of our organisation. As a forward-thinking business, we are always interested in talking to well-motivated people who feel that they can bring something to our team and our clients. Interested in one of our vacancies listed below? We encourage you to click apply and complete our online application form. Alternatively, to speak to our recruitment team about your skill set and how this might fit our business, please email recrustpitment@controlacspbotcount.com.

Controlaccount is a member of the Equality Register.

No vacancies listed? We still encourage you to email your CV or click apply here to complete and submit an application form.

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Current Vacancies

Accounts Receivable Assistant  (Job Ref: 0099) - £23,400.00 Per Annum

 

Accounts Receivable Assistant 

Salary: £23,400.00 Per Annum

Hours: 37.5 Monday to Friday

Location: Office Based. B60 4FD

Benefits

  • 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
  • Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
  • Pension scheme
  • Employee Life Insurance Policy (After 1 year)
  • Casual dress
  • Free on-site Parking
  • Complimentary Winter Vaccination
  • Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!

We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.

Main responsibilities of the role

  • Posting payments on our in-house system, through imports and manual procedures.
  • Processing card Payments.
  • Reconciliation and posting of payments for multiple bank statements.
  • Reconciliation – identification and reconciliation of unallocated payments
  • Processing refunds
  • Opening of the company Post and banking.
  • Further duties may be requested on an ad hoc basis.

Please note that our location is rural and public transport is limited, so your own transport would be an advantage.

Skills Required

  • 1-2 years’ experience in a similar role
  • Experience of using Excel at an intermediate level
  • Excellent attention to detail and accuracy
  • High degree of numeracy

Desirable skills

  • Able to demonstrate a desire to succeed and develop
  • A general understanding of accounting procedures
  • High levels of energy, commitment
  • Customer focussed
  • A professional approach when speaking to customers and third parties
  • Flexible, structured and with high personal integrity
  • Effective time management and organisational skills

How to apply

Please complete and submit our online application form detailing your experience for the role. Please also attach an up-to-date CV with a covering letter where possible.

Closing Date for applications is 22/03/2024

Proposed start date 22/04/2024

Strictly No Agencies


Call Centre Collections Agent (Job Ref: 0098) - up to £26,000.00 Per Annum

 

Call Centre Collections Agent

Salary; up to £26,000.00 Per annum

Hours; 37.5 Monday to Friday

Location; Office Based only. B60 4FD

Benefits

  • 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
  • Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
  • Pension scheme
  • Employee Life Insurance Policy (After 1 year)
  • Casual dress
  • Free hot drinks
  • Earn rewards for your hard work with regular voucher incentive schemes
  • Free on-site Parking
  • Complimentary Winter Vaccination
  • Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!

We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.

Due to our continued growth, we are looking to recruit for multiple Call Centre Collections Agents (internally known as Payment Negotiators), to join our office-based team in Stoke Prior, Bromsgrove.

About the role

As a Payment Negotiator you will be responsible for communicating directly with customers over the phone to collect monies and resolve outstanding balances, owed to our respective clients.

Teamwork and commitment are a must! You will be part of a specific team within our office-based call centre and will have the assistance from the management team for help and guidance throughout your day. Your main duties will involve launching and taking of calls through our automated dialler system.

The role requires negotiation, persuasion skills as well as a mind for problem-solving. You will work with customers to resolve queries and collect payments, whilst maintaining a professional approach in line with our policies. Customers may have account queries and rarely callers may be hostile with their communications. The role requires a level of patience, understanding and diligence.

Attention to detail and accurate record keeping is important to ensure notes and arrangements are recorded, communicated and documented as required.

Controlaccount strive to be the best we can be and are interested in others joining us who embrace this ethos and who will thrive in a friendly, busy call centre environment.

Do you have what’s required?

With relevant experience - Applicants should ideally have previous telephony/call centre and 1-year minimum debt recovery experience along with a sound knowledge of Outlook, Microsoft Word and Excel.

If you don’t have the required experience but you do have the transferable skills - we would like to hear from you! We will provide full training to ensure you have all the skills you'll need to make a move to us a success. Your salary will start at £24,000.00 and rise to £26,000.00 after 1 years’ service, with an increment after passing your probationary period.

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

A little bit more about us

Controlaccount has been providing Outsourcing, Credit Control, and Debt Recovery Solutions for over 40 years and is proud to partner with over 300 businesses, public entities, and not-for-profit organisations, as well as some of the world’s most recognisable logistical companies;

  • Courier - Collecting unpaid invoices on behalf of a blue-chip company within the logistics industry
  • Duty & VAT - Collecting outstanding Duty & VAT on behalf of a blue-chip company which has been incurred by individuals upon a parcel being received from outside of the UK and Northern Ireland.
  • Veterinary Team - Collecting unpaid invoices on behalf of various veterinary establishments we work with.

We are within easy reach of Bromsgrove, Redditch & Droitwich and just a ten-minute drive from junction 5 of the M5.

How to apply

Please complete and submit our online application form detailing your experience for the role along with an up-to-date CV.

Please note that successful candidates will be required to undergo a basic criminal records DBS check. The cost of the DBS application will be met by the employer

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies


WordPress Designer/Developer (Job Ref: 0097) - £25,000.00 - £30,000.00 Per Annum

 

WordPress Designer/Developer

Salary: £25,000.00 - £30,000.00 Per Annum Depending on experience.

Hours: 37.5 Monday to Friday. Part-time considered

Location: Office Based B60 4FD. Working out of our Bromsgrove offices, although some hybrid working may be possible.

Benefits

  • 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
  • Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
  • Pension scheme
  • Employee Life Insurance Policy (After 1 year)
  • Casual dress
  • Free on-site Parking
  • Complimentary Winter Vaccination
  • Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!

We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.

About the role

Controlaccount provides a range of credit management and debt recovery services to help our clients improve cashflow within their business. Reporting into the Marketing & PR Manager, we are looking for a WordPress Designer/Developer to join our team to manage the refresh and rebuild of our existing websites into WordPress and manage any updates to these sites moving forwards.

Main responsibilities will include

  • Develop and maintain new websites in WordPress
  • Maintaining, expanding, and scaling our current portfolio of websites
  • Complete monthly plugin maintenance on WordPress CMS
  • Write clean, well-documented code and adhere to best practices
  • Effectively partner and share knowledge with our back-end developers
  • Accurately forecasting and scoping of new project timeline
  • Input of new ideas and initiatives to improve visibility of our sites
  • Full control of the build process and technologies employed and utilised
  • Implementation of API’s, end points, web hooks

Skills Required

  • WordPress experience is essential
  • Experience of WooCommerce sites is desirable
  • PHP, MySQL
  • Working knowledge of JavaScript
  • Knowledge and experience of using cPanel
  • Aware of SEO principles and the impact on site architecture
  • Good command over verbal and written English communication
  • Ability to communicate effectively with internal team members
  • The ability to work under own initiative but also able to work as part of a team
  • Personable and quick thinking, with a professional and positive attitude

Salary range £25,000.00 - £30,000.00 Per Annum Depending on skills & experience

We are within easy reach of Bromsgrove, Redditch & Droitwich and just a ten-minute drive from junction 5 of the M5.

How to apply

Please complete and submit our online application form detailing your experience for the role along with an up-to-date CV.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies


Administrator (Job Ref: 0096) - £23,400.00 per annum

 

Administrator 

Salary; £23,400.00 Per annum

Hours; 37.5 Monday to Friday. Part time considered

Location; Office based B60 4FD

Benefits

  • 20 days holiday per holiday year, plus up to an extra 5 days increasing with service and Bank Holidays
  • Health Care Cash Plan to assist with the cost of eye and dental care, therapy treatments amongst other expenses (After six-month probationary period)
  • Pension scheme
  • Employee Life Insurance Policy (After 1 year)
  • Casual dress
  • Free hot drinks
  • Free on-site Parking
  • Complimentary Winter Vaccination
  • Employee-Owned business - After trading successfully for many years, in 2022 the decision was made to become an Employee-Owned business, giving employees a say in business decision making and access to future tax-free bonuses!

We are also pleased to be members of the Living wage Foundation by going further than the government minimum and voluntarily paying the Real Living Wage to every member of staff working for Controlaccount.

About the role

Internally known as Data Administrator, your role will involve an elementary level of investigative work utilising various tools and internet-based packages. Working as part of a team of Data Administrators with a managerial team for support, you’ll be using supplied and acquired information in line with current legislation and industry guidelines to assess & analyse the data, keeping our in-house database accurate and up-to-date, with the aim of locating our absconded customers.

Main responsibilities will include

  • Data Entry - Checking databases and updating accounts
  • Analysis of system data looking for anomalies & trends
  • Ensure all the data is sound and we are proactive in resolving & identifying issues which may have an impact to the business
  • File matching & verifying criteria
  • Running scripts to extract data from in-house databases including de-duplication and data cleansing
  • Working within company guidelines and those of the Credit Services Association
  • Assistance of drafting of How To’s and other documentation with regards to processing (as and when required) 
  • Ensuring that internal turnaround times are adhered too
  • Ensuring that the Data Manager is made aware of any issues or problems preventing them from processing or where additional training within the Department is felt required.

Essential skills

  • Sound knowledge of Outlook, Microsoft Word and Excel.
  • Keen Eye for Detail
  • Enquiring & Inquisitive nature
  • Confidence in using the internet as a searching tool 
  • Analytical mind with attention to detail
  • Team player
  • Self-awareness of changes in client profile and CA procedures

Our usual office opening hours are Monday to Friday 8:30am-17:30pm. Full time working hours will be based on working 5 days per week at 7.5 hours per day.

How to apply

Please complete and submit our online application form detailing your experience for the role along with an up-to-date CV.

We will be considering candidates as they apply, so please don’t delay in submitting your application as we may decide to close the advert early.

Strictly No Agencies


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