Reduce overheads and improve efficiency
Unproductive processes supporting your business – whether considered front
or back office - can significantly impact business success. Large volumes
of data connected with transaction processing require consistent and
effective back-office solutions, whilst other support functions such as
marketing will require specific experience, insight and constant changing
as trends or new channels emerge in the marketplace.
What is Back Office Outsourcing?
Back-office outsourcing is sometimes called BPO (Business Process
Outsourcing), offshoring (outside of your country) or onshoring (in your
country). Whatever terms you are used to, they are all related to the
effective practice of taking any non-customer facing disciplines and
outsourcing them to experts. The most outsourced services are HR, data
entry, payroll, IT Support and Marketing.
Reasons why a business might outsource its back-office services?
Making a business more efficient – Back-office services can be costly to
run due to overhead expenses, office space, software and applications not
to mention the additional cost of personnel and training to keep skills
sharp. These costs will impact a business’ bottom line considerably
Expert support – Outsourcing will provide your company with access to
specialist skills and highly trained personnel who specialise in a
particular sector or industry.
Improved performance – by partnering with an outsourced back-office
provider, your internal teams can focus on the core business - usually
customer focused or sales generation which will improve business outcomes
Flexibility and scalable solutions – outsourcing will enable your business to scale up quickly and easily so as not to impend growth. Responding to fluctuations in workloads is also more manageable as services can be taken as and when they are needed
Controlaccount improves outcomes for our clients
Controlaccount is a leading provider of outsourced administrative business
support services, with more than 300 customers who depend on our range of
solutions to reduce administrative workloads, strengthen financial
flexibility, complement customer experience and enhance quality. We aim to
reduce inefficient administrative processes, reduce the impact of fixed or
rising overheads by presenting alternative working practices or performance
enhancing technologies (PETs).
Bespoke services to meet your exact business needs
Controlaccount's industry specific expertise helps us to tailor back-office
processes that match your business needs with improved outcomes at a
reduced cost, adopting processes and digital automation that delivers on
accuracy, quality and security.
For more information on how we may be able to help you, please contact us today.