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Debt Recovery
Recovering Debt Efficiently While Protecting Relationships
A Proven, Scalable Approach to Recovering Unpaid Accounts
We provide fully managed debt recovery services for organisations across a wide range of sectors, supporting both business and consumer environments.
Our approach combines structured processes, experienced teams and data-led insight to recover outstanding balances efficiently and professionally. Every interaction is handled with care, ensuring your brand is protected while delivering consistent, measurable results.
We also advise on the appropriate application of statutory interest and recovery charges, using these tools strategically to encourage timely payment while maintaining customer relationships.
We operate on a no collection, no fee basis with no upfront setup costs, providing a low-risk approach to recovery.
From individual accounts to high-volume ledgers, our services scale to your requirements, with the option to escalate to legal action where appropriate and authorised.
Commercial and consumer debt recovery services
Controlaccount is a UK debt collection agency with over 45 years’ experience in commercial debt recovery. We are recognised by our clients for delivering compliant, ethical services on a no collection, no fee basis.
Our client portfolio includes some of the world’s most recognisable brands across transport, freight and logistics, as well as leading universities, veterinary and healthcare organisations, not-for-profit bodies and commercial SMEs. A significant proportion of our work is secured through recommendations and competitive tender processes, reflecting the professionalism and results we consistently deliver.
Our approach combines effective recovery with a strong focus on fairness, transparency and customer care. We work to improve cash flow while preserving customer relationships and protecting your brand reputation.
We make use of current legislation, including the Late Payment of Commercial Debts (Interest) Act 1998 (LPA), which allows businesses to recover statutory interest and charges on overdue invoices. We can advise on the appropriate application of these tools, helping to offset the cost of recovery and, in some cases, enabling you to recover the full value of your debt.
Our services are flexible and can be aligned to your existing credit control processes. By sharing industry best practice, we help you integrate our approach seamlessly into your wider order-to-cash strategy.
Recovery activity typically begins with a structured pre-legal process, using letters, outbound calls, email and SMS (where appropriate). Where immediate payment is not possible, we work with customers to agree realistic repayment plans that support resolution while maintaining engagement.
Our Approach
Our approach to debt recovery enables us to support a wide range of scenarios, including current ledger balances, written-off debt, post-judgment cases, low-value accounts and absconded debt. All services are provided on a fully contingent basis, meaning there is no cost to you if we are unable to recover the debt.
We take all appropriate steps to progress recovery, including tracing and investigative activity where required to locate debtors or identify assets that may support recovery. Where there is a strong likelihood of a successful outcome through legal action, we will advise accordingly.
In the majority of cases, our pre-legal processes achieve a successful outcome. However, where escalation is required, we provide a comprehensive legal recovery service - from County Court action through to High Court enforcement, insolvency proceedings and complex disputes. Our in-house Legal Department has the capability to manage cases across all relevant jurisdictions, with our solicitor partners.
We recognise that a judgment alone does not guarantee payment. Our Legal Department works closely with clients to identify and implement the most appropriate enforcement strategy, ensuring the best possible recovery outcome.
Our case management platform, ClientWeb, provides real-timevisibility of all accounts placed with us. With flexible reporting tools. you can monitor performance, track activity and interact with our service securely and efficiently.
Our model is designed to remove risk and deliver results - providing a fully managed, no collection, no fee service from initial placement through to resolution.
Features of our collection services
- No collection, no fee service
- No account set up charges
- Immediate, same day action
- Secure online access via ClientWeb
- 24/7 easy to use Customer Payment Portal with multiple payment options
- Multi-channel collection approach (letter, telephone, email, SMS and digital channels)
- AI-supported and people-led customer engagement, including multilingual assistance and digital-first interaction options
- Legal recovery options, where appropriate
- Trace and investigation services
- CAI accredited collectors
- Early dispute identification and resolution
Our highly trained collections team brings extensive commercial experience and applies the most effective course of action to resolve outstanding debt. Alongside this, we use AI-enabled tools to support customer engagement - providing flexible communication options, including digital and multilingual interactions for those who prefer not to engage by phone.
All recovery activity is conducted professionally, courteously and in full accordance with the Credit Services Association Code of Practice. Our approach ensures technology enhances the customer experience, while maintaining the oversight and judgement of experienced professionals. We are a founding member of the CSA (Member 023).
Speak to us today to learn more about how Controlaccount can support your business. We can arrange a no-obligation consultation or provide an indicative quote quickly.
Contact Us
Our Head Office is on Waterside, next to the Harris Business Park, just 3 miles from Bromsgrove and a mile from the A38.
Our postcode is B60 4FD.
Nearest motorway junctions are: J1 M42 going West J5 M5 going North
Contact us
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Our accreditations
