Customer Care Services

Omni-channel support services for customer contact management

Customer facing, professional customer handling abilities are essential components of good brand management processes to help companies deliver results. Successful UK and global organisations have selected specialist providers for Customer Care as a cost-effective option that still promotes customer satisfaction and retention.

Controlaccount works with local UK companies and global brand leaders to improve call centre experience, increase agent efficiency and increasing customer satisfaction by selecting the right channel of communication for any inbound or outbound need customer care requirements. From supporting sales and advertising campaigns, query management, account management, routine credit control calls to bespoke customer service communications; we can provide solutions to fit to your Customer Care needs.

Calls, chat, email or social media, our omni-channel operations in our UK centres can operate 24 hours a day, 7 days a week, 365 days a year, helping you to bridge time zones, streamline your CRM process and enhance customer satisfaction.

For more information on how we may be able to help you, please contact us today.

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