Achieve your business goal with Controlaccount’s call campaign service
It’s vital to make each customer contact as positive and productive as possible, and efficient call campaigns form an important part of any business activity, maintaining customer loyalty, retention & engagement.
An ad-hoc call campaign can be carried out for a variety of business reasons, and many companies choose to outsource their telephone campaign activities to a trusted third-party supplier such as Controlaccount. Telephone campaigns can encompass many different activities, including lead generation, appointment setting, transactional telesales, inbound call handling and in some cases pre and post sales telephone research, as well as maintaining general customer service standards by perhaps obtaining reviews for a product or service. We can provide a wide range of telephone support via our outstanding call centre, bespoke to your business needs on an ad-hoc, or longer-term basis.
Our call campaign services are designed around specific client requirements to deliver effective and economical solutions to communication management.
Outsourcing telephone campaigns will benefit your business
Call campaigns can be immensely valuable, and by outsourcing these to us, you can ensure you are focusing on your key business goals, not taking staff members away from their roles. If your business cannot handle the volume of customer enquiries you are receiving, or perhaps you cannot provide the 24/7 service that your customers want and expect, or perhaps your business need is seasonal – our ad hoc call campaigns can be truly beneficial to both your business and your customers. We offer targeted bespoke campaigns that can be reactive and implemented in a timely manner, ensuring our clients are reaching the right people with the right objective at the right time, ultimately saving time and money in the long run.
Enlisting a skilled call centre team to carry out your call campaign can add value by reducing operating costs and increasing productivity – freeing up internal resource and allow businesses to scale up.
Using professional call centre services will increase efficiency and reduce costs
Using us for your ad-hoc call campaigns has many advantages in the long run, and high up on that list is the productivity levels that can be achieved by a dedicated agency team, using tried and tested campaign management on purpose-built technology platforms.
Ensuring consistent and professional communication is key and utilising our services can add value by ensuring your telephone communication is carried out by a specialist skilled and courteous team, maintaining strong customer service and strengthening brand perception.
Call campaign support is flexible and bespoke to your needs
Many businesses struggle to find the resources to keep on top of additional call requirements, so any business from any industry may find using our ad-hoc call campaign services beneficial. Controlaccount works with SME’s as well as global brand leaders to improve call centre experience, increase agent efficiency and increase customer satisfaction by selecting the right channel of communication for any inbound or outbound call campaign requirements. We know the right approach to take for each individual client and can provide skilled capacity, on demand, to manage your current challenges and budget, delivering results rapidly.
For more information on how Controlaccount will help you improve efficiency and reduce operating costs, please contact us today to discuss your project.