Live Chat Support

Our inbound and outbound (proactive) Chat services will provide the urgent attention to customer queries that is expected in today’s fast-moving environment. Frequently under used, outbound chat as a facility for proactive selling and customer contact during browsing sessions can mean that your company never misses an opportunity to grow potential sales.

Our UK based, 24/7 live chat service enables businesses to continue to communicate with prospects and customers outside of operating hours and during peak times, as well as converting more visits to sales for your website. Our live chat agents not only deliver an excellent customer service experience and high levels of customer satisfaction, but will increase productivity and reduce costs due to the platform’s ability to manage multiple enquiries.

Quick to set up, with full reporting and analytics, Live Chat is a cost-effective solution to the communication challenges in your business.

As a single service or part of an omni-channel solution, please get in touch to learn more about our chat services.

What is live chat and why it is good for your business?

Customer service is the backbone of any business, playing a crucial role in building a sustainable customer base and allowing companies to flourish. One of the fastest growing customer support technologies is live chat; a service that we provide to many of our clients. Our UK based, 24/7 live chat service enables businesses to continue to communicate with prospects and customers outside of operating hours and during peak times, as well as converting more sales from visits to their websites. Our live chat agents not only deliver an excellent customer service experience and high levels of customer satisfaction but will increase productivity and reduce costs due to the platform’s ability to manage multiple enquiries. Put simply, we provide responsive outbound and inbound chat services that reply to our client’s customer queries.

We are always striving to provide the best customer support outsourcing solutions for our clients, as we know that quick and efficient customer service is highly important, and when implemented properly, it’s among the few digital tools that can help you quickly scale leads, sales, and profit from your business.

There are many benefits to our live chat support service

Live chat customer service is convenient for many reasons, and it has several benefits. In this fast-paced and digital world, it’s important to be quick with customer support. Our live chat services connect customers instantly to one of our agents. No need to dial a number, it’s immediate. Live chat also allows customers using the service to multi-task, so even if there is a short wait, they can still get on with doing something else. We ensure wait time is minimal so our clients can be assured their customers queries are promptly addressed. Another feature that is beneficial is that conversations are logged and can be saved for the future which comes is efficient and practical when a previous interaction may be needed to referred back to for context. We ensure that customer queries both inbound and outbound are handled and resolved quickly and efficiently, and our platform has the ability to manage multiple enquiries.

Live chat is accessible to businesses large and small

Controlaccount’s proactive live chat service is suitable for businesses of varying size, and we are pleased to work with companies large and small. Our service is quick to set up, and with full reporting and analytics, it is a cost-effective solution to the communication challenges for all types of companies. We offer this a single service, or part of an omni-channel solution, on a short- or long-term basis depending on the needs of the business. We would be happy to advise you on what might work best for you. For more information on how our live chat support service could help you, speak to one of the team.