Overflow Call Support

Do you have unforeseen inbound volumes that need support or perhaps intermittent volumes and contact centre traffic that need support – but you don’t want to carry the resource or have staff that can do the overtime when needed?

Controlaccount provides flexible call management solutions that can supplement and support your existing teams when their capacity is exhausted to deal with the additional volumes. Our UK telephone support teams include can act as an extension of your own teams, delivering a consistent level of customer experience whilst delivering results.

To find out how we can support your business needs and variable call volumes, please get in touch.

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