First impressions count – deliver better customer engagement with our Call Centre support services

The biggest brands in the world do not underestimate the importance of making sure that their customers have an exceptional experience when communicating with them. That is why many leading businesses choose to partner with Controlaccount to manage their call centre services and activity.

Operating from the UK, Controlaccount’s inbound and outbound call centre services are designed around specific client requirements to deliver effective and economical solutions to communication management. Our automated real-time, cloud-based dialler together with our professional and highly trained telephone operators will efficiently manage all of your call management campaigns. Full reporting and analytics are available to help your business monitor activities and identify areas for improvement.

Our outbound call center management covers a range of initiatives such as sales and marketing campaigns, fundraising and charity, product recall, market research as well as well as credit control services. Our inbound call centre management can redirect, filter or comprehensively manage any incoming call to your organisation to complement - or replace – your existing switchboard.

Controlaccount’s call and contact centre will reduce operating costs dramatically, increase productivity – freeing up internal resource and allow businesses to scale up instantly and with minimal fuss.

Whether you are a small business looking for overspill telephone support, or a larger business looking for a dedicated team that can operate across time zones and in multiple languages, our call centre and high specification telephony technology will have a solution to meet your challenges and budget. We will work with you to gain a full understanding of your business needs and the challenges that your business faces, along with any scripts and workflow processes. For your customers and prospects, it would be business as usual but without frustrating hold queues and telephone triage systems.

For a small business, the cost savings can be substantial; Rather than having a dedicated team to respond to calls as and when they come in, Controlaccount agents will respond under your branding around other call campaigns. This means that you only pay for the time that the operator is on the call and any associated admin thereafter. Our service can be turned on and off, to work in step with your business needs – perhaps to cover sickness, annual leave or seasonal fluctuations.

In addition to the significant cost savings, outsourcing your call centre operations to Controlaccount will improve brand reputation, retain customer loyalty and in the case of customer service management will prevent any negative experiences from long wait times or unanswered calls finding their way onto social media which can be detrimental to your brand.

Our team is highly trained, professional and clearly spoken, making every interaction a memorable one – for all the right reasons.

Features and benefits of our Call Centre support services

  • UK based
  • 24 hours a day, 7 days a week, 365 days a year
  • High specification telephony systems and call recording
  • Multilingual options available
  • Outbound and inbound campaigns
  • Straightforward redirection, filters or compete call management
  • Processes, workflows and scripts to determine best solution
  • Real interactions – not bots or recorded messages
  • Dedicated number and agents
  • Fully compliant, ISO 27001 and 9001 certificated
  • ClientWeb portal for real time updates on inbound and outbound calling

To arrange a no-obligation consultation, call us on 01527 388 388 or drop us an email.

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