How Controlaccount Supports Your Business

Controlaccount has been successfully collecting commercial and consumer debt on behalf of leading brand names, small and mid-sized businesses, public and not-for-profit organisations for forty-five years.

Our debt collection methods are ethical, effective and transparent, with a focus on improving business cash flow, whilst preserving your customer relationships and reputation. Our services are delivered on a no collect, no fee arrangement.

Specialist recovery of business-to-business debt, delivered professionally, ethically and efficiently. We support global brands and SMEs with the recovery of overdue commercial debt, helping to improve cash flow, reduce internal pressure and resolve outstanding accounts quickly and effectively.

Our approach focuses on securing payment whilst maintaining customer relationships and protecting your commercial reputation. Combining experienced recovery professionals, tailored communication strategies and intelligent workflows, we deliver solutions designed around your organisation, customers and sector requirements.

Operating on a no collection – no fee basis, our services provide a cost-effective extension of your credit control and collections process

Ethical, compliant recovery of consumer debt, delivered with a strong focus on customer care, vulnerability awareness and brand protection. We understand the importance of balancing effective recovery with sensitive customer engagement, particularly where financial pressures or complex circumstances may exist.

Our approach combines professionalism, empathy and regulatory compliance to support positive outcomes for both our clients and their customers. Through carefully managed communication strategies across letters, email, SMS and telephone engagement, we work to encourage early resolution whilst protecting your reputation and customer relationships.  

Operating on a no collection – no fee basis, our services provide a flexible and cost-effective extension of your internal collections process.

Controlaccount provides specialist European debt recovery services designed to support businesses, healthcare providers, universities and commercial organisations recovering debt across EU and wider European markets. Our experienced UK-based recovery teams work alongside established European recovery partners to deliver professional, commercially sensitive collections strategies tailored to each territory and debtor profile.

Recovery of overseas debt through a structured approach combining UK-based activity and if required, trusted global partners.

We manage the process end-to-end, ensuring consistency, control and visibility across jurisdictions.

When escalation is required, we support recovery through legal channels with a controlled, transparent approach.

Working with trusted legal partners, we manage the process carefully to maximise recovery while minimising risk and reducing spend.

Locate ‘gone away’ customers and gain greater insight into payment behaviour using advanced data intelligence and tracing tools. Our services help organisations reconnect with customers, validate contact information and make informed recovery decisions.  

All activity is delivered using ethical, responsible and GDPR-compliant processes, ensuring personal data is handled securely and in line with regulatory requirements

Flexible credit control support designed to strengthen cash flow, reduce internal pressure and improve customer engagement. Our services can be delivered on an ad hoc basis, during seasonal or peak demand periods, or as a fully outsourced solution for specific ledgers or customer portfolios.

We work as an extension of your business, providing tailored support across reminder communications, outbound and inbound contact management, payment follow-up and account administration. Whether supporting overstretched internal teams or managing high-volume workflows, our solutions are designed around your operational requirements.

For seamless collaboration, we can fully integrate with client systems and workflows, enabling secure data exchange, real-time visibility and a consistent customer experience across all communications

Our bespoke-built HR and payroll platform – HARP – supports workforce management, compliance and operational efficiency for SMEs and growing businesses. Designed to reduce manual administration and improve visibility across your people processes, HARP provides a flexible, scalable solution that adapts to the way your organisation operates.

From payroll processing and HR administration to recruitment, attendance management and employee records, HARP brings key workforce functions together within one integrated platform.  

Developed by our in-house software team, the system is designed to improve accuracy, streamline workflows and support businesses as they grow

We manage customer communications on your behalf, ensuring every interaction reflects your brand, tone of voice and customer service standards. From multi-seat outbound calling, letters, mailing campaigns, SMS and email communications to high-volume reminder notices, service updates, payment prompts and operational notifications, we deliver flexible, tailored workflows designed around your exact business requirements and customer experience objectives

Bespoke software solutions designed to support your processes, improve efficiency and integrate seamlessly with your existing systems.  

We develop practical, scalable applications that solve real business challenges, streamline workflows and enhance operational performance.  

From process automation and system integration to client portals and tailored business tools, our solutions are built around the way your organisation works

Flexible back-office support designed to reduce pressure on your internal teams and improve operational efficiency.

Whether short-term assistance or ongoing resource, we integrate seamlessly with your processes to help maintain performance and control

Delivering UK company data, credit insights, account monitoring and marketing tools to support smarter decision-making.