Legal Businesses

Law firms and legal practices are often under pressure to demonstrate that all appropriate pre-legal recovery activity has been exhausted before progressing matters into litigation. However, managing high volumes of debtor engagement activity internally - including outbound calling, reminder correspondence, SMS campaigns and payment administration - can place significant pressure on legal businesses and their operational teams.

At Controlaccount, we work with legal firms to provide specialist outsourced pre-legal recovery solutions. Acting as a seamless extension of your practice, we manage high-volume debtor engagement through professional and compliant, white-labelled communication strategies tailored to your firm or your client’s requirements.

Our services can include branded outbound calling, reminder letters, email and SMS communications, payment processing, tracing services and structured pre-legal recovery activity - helping improve engagement whilst reducing administrative burden on your teams. Full visibility of all activity is provided through our ClientWeb portal, including detailed account-level updates, reporting functionality.  

Importantly, where accounts remain unresolved following completion of the agreed pre-legal process, matters can transition smoothly back to your firm for litigation management, ensuring continuity for both your practice and your clients.