Trace & Account Surveillance

Trace Services for Gone Away Accounts

Human-Led Investigation Supported by Intelligent Technology

Tracing is an effective way of reconnecting with individuals or businesses where communication has been lost - whether that relates to customers, tenants, businesses, witnesses or beneficiaries.

Supported by our sister company, DataTrace UK, Controlaccount provides a comprehensive range of trace and investigation services, from basic primary traces and contact verification through to employment traces, pre-litigation reporting and international tracing solutions. We can provide standalone trace services or fully managed trace and collect solutions as part of the wider debt recovery process.

UK Trace & Collect Services Designed to Improve Recovery Outcomes

Using a combination of experienced human-led investigation, intelligent technology and AI-driven data analysis, our in-house UK trace teams are able to efficiently reconnect clients with “gone away” accounts and hard-to-trace individuals. This blended approach helps improve trace accuracy, accelerate recovery opportunities and reduce aged debt balances.

All trace activity is conducted securely, discreetly and with integrity at all times. We operate in full compliance with UK data protection legislation, with processes aligned to our ISO accredited quality and information security standards.

For more information on how our trace services can support debt recovery performance, reduce aged ledger balances and minimise bad debt write-offs, contact us today.

Commercial Debt Recovery

Consumer Debt Recovery

Debt Recovery

International Debt Recovery

European Debt Recovery

Contact Us

Our Head Office is on Waterside, next to the Harris Business Park, just 3 miles from Bromsgrove and a mile from the A38.


Our postcode is B60 4FD.


Nearest motorway junctions are:
J1 M42 going West
J5 M5 going North

Contact us

Please note that this contact form is for new business enquiries ONLY. If you are getting in touch with regard to a letter you have received from us, please click here.

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Explore The Industries We Serve

Discover how we support organisations across logistics, education, healthcare, veterinary and beyond - with tailored debt recovery and order-to-cash solutions designed around the unique challenges of each sector.

How we work

Want to know how we work? Take a look at our video which explains the comprehensive debt recovery service we offer.

To discuss our debt recovery services in more detail please call our sales team on 01527 388 388 or drop us an email at sales@controlaccount.com