Housing Associations
Supporting Housing Associations and Social Housing Providers
Sensitive Recovery Solutions
Housing associations and social housing providers often manage large volumes of former tenant arrears, rechargeable costs and housing-related debt across increasingly stretched operational environments. Recovering outstanding balances can be highly administrative, particularly where former tenants have relocated, payment plans are required or additional financial vulnerability assessments must be considered.
At Controlaccount, we understand the importance of balancing recovery performance with tenant welfare, regulatory expectations and reputational protection. Our specialist teams support housing associations with ethical and compliant recovery solutions tailored specifically to the sector, combining sensitive customer engagement with robust recovery and tracing processes.
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Supporting Housing Organisations
- Specialist recovery and tracing solutions supporting high-volume housing debt and gone-away tenant investigations
- Ethical recovery processes supported by vulnerability training, affordability assessments and customer signposting
- Flexible outsourced support helping housing teams manage payment plans, customer communications and recovery workflows
- Professional, transparent and compliant recovery strategies aligned to social housing standards and tenant care expectation
Framework-Appointed and Trusted
We have extensive experience supporting the recovery of former tenant arrears, including tracing gone-away tenants, managing affordable payment arrangements and undertaking detailed income and expenditure assessments where appropriate. Our secure payment portals and operational workflows are designed to support high-volume, payment-plan-led recovery activity efficiently and professionally.
Controlaccount has been successfully awarded a number of former tenant arrears recovery frameworks through competitive tender processes and continues to receive new instructions through long-standing client relationships and sector recommendations - reflecting our reputation for professionalism, compliance and sensitive customer care.
Housing Association Case Study
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