Bad news travels fast. Have you a management strategy and plan to deal with online reviews on social platforms or TrustPilot? Businesses are now serious about protecting their brand’s reputation through a solid Crisis Planning Communication Strategy.
Controlaccount’s services can support our Clients to diffuse a negative situation quickly and with minimal brand damage. We can monitor and act across all marketing channels to mitigate or deal with a potential PR crisis from a poor review, a data breach or a clumsily delivered soundbite, even a competitor’s crisis can tarnish your reputation by association.
In order to minimise impact, you need identify the impact and have a plan to respond quickly and implement damage limitation actions. Our Communications team are well versed in helping businesses prepare for these situations – managing all channels of communications to steer your business back to calmer waters.
For more information on these services, get in touch today.