Consumer Debt Recovery

What is consumer debt recovery?

Consumer debt collection is the recovery of debts owed by an individual to a business – often referred to as B2C debt collection.

Controlaccount provides fast, effective consumer debt recovery services to leading global brands, SMEs, public and not for profit organisations. Our strategies are ethical and fair to ensure the best possible outcomes for our clients.

We have a specialist team for consumer debt collection, who work diligently to succeed in recovering thousands of unpaid consumer invoices. We refine our debt collection methods to make the process as simple as possible. We act as an extension of your business, so you can be sure your reputation is safe in our hands.

How does the process work?

It can be challenging to recover consumer debts. Balancing a firm approach with sensitivity is important and ensuring the well-being of individuals is at the forefront of what we do, as well as ensuring we safeguard the reputation of our clients. The majority of consumer debts go through our pre-legal collections strategy. You can choose from our standard consumer collections strategy, or we can create a bespoke strategy together. This process allows us to try and resolve any disputes or complaints the customer may have if payment of the debt is not forthcoming. Maintaining communication and gaining understanding of our clients’ customers ensures we obtain the right information to make the right decision.

We understand that the right form of customer contact and engagement is key to getting unpaid accounts settled and we have a highly trained team of specialists who make sure they recover consumer debt ethically, honestly, and hassle free. All of our collectors have successfully passed the Collectors Initiative Assessment (CAI).

Compliance is at the very heart of what we do and our processes and strategies as well as the guiding principles of the Credit Services Association to ensure that we always execute best practice.

All our clients can manage their accounts and review latest activity, build and generate reports, communicate with us or refer new business via our online ClientWeb platform. Alternatively, our Client Services team are available Monday to Friday by telephone, email or video conferencing.

All consumer debts are data cleansed before communications commence to provide us with the confidence that we are engaging with the right subject. In the instance that connection with the account holder has been lost, we will execute trace services to re-establish contact. The pre-legal collections strategy comprises of data cleansing, trace, letters, emails, calls and SMS texts which are spread over an agreed period. We provide multiple payment options via our online customer payment portal and queries can be made via telephone, website or instant messaging.

Features & Benefits of partnering with Controlaccount:

• Proud to represent blue-chip companies, SMEs and not-for-profit organisations
• Ethical and efficient, we are founding members of the Credit Services Association 
• Service provided on a no collect, no fee basis
• Option to use Late Payment Charges, where applicable
• No account setup charges or contractual tie ins
• Up to the minute, interactive online access with our 'ClientWeb' portal
• SMS, lettering and email recovery
• Dedicated account manager 
• Trace and address validation
• High success rates
• Second placement, absconded and written off debt 
• Solutions for low balance debt recovery
• Legal recovery options, if required
• CAI accredited collectors
• Early dispute resolution
• Telephone call recording

For more information on our consumer debt recovery services, speak to our team today.