Do you deal with a high level of shipments and deliveries? If yes, you will understand that even with the most efficient processes, contingencies must be in place for when things go wrong. With client retention being a priority for any businesses, customer loyalty can be tested when mistakes take a long time to rectify. For most operations, managing refunds, claims and credits is a manual process and therefore very time-consuming, having an impact on both customer retention and bottom line. Controlaccount works with leading brands to provide a fully integrated service which positively impacts bottom line and enables you to provide a supportive service to customers.