Controlaccount Plc work with Private Hospitals, Medical Practitioners, NHS Clinics and other Medical Establishments to provide a sensitive, fast and proactive debt collection service on a no collect, no fee basis, delivering considerably better levels of service than other agencies in terms of understanding the complexities of patient care. We are a well respected organisation in the field of healthcare debt recovery; our methods in collecting overdue accounts are fair, transparent and ethical taking into account your need to collect your debts whilst preserving client patient confidentiality and relationships.
Through a continuous investment in training and the development systems our business has grown and matured allowing us to offer our clients a range of effective debt recovery solutions to ensure revenue streams are protected. Our clients are supported by a dedicated experienced team of in-house professionals and our service draws on the diverse range of skills maintained within the team when collecting medical debt. We constantly strive to introduce service enhancements to improve both performance and customer service.
For many years Controlaccount has provided an international debt collection service; this has been predominantly for our Healthcare and medical clients, where patients have travelled to the UK for treatment and returned to their natural domicile, leaving an account either for uninsured amounts or the cost of complete treatments. Over thirty years, we have built up an enviable network of contacts throughout the world who can be called on should such a need arise, although the majority of international collections are effected by our highly trained in-house staff who possess a range of skills in recovering unpaid invoices in overseas jurisdictions.
Medical confidentiality is at the forefront of our approach to providing a reputable service and we are well aware that debt recovery in this sector requires a diligent and meticulous approach. Our dedicated account management team is well versed in dealing with sensitive debt cases and all recovery processes are subject to stringent internal quality procedures operating in accordance with our ISO 9001 accreditation and the Credit Services Association (CSA) Code of Practice (Member 023)
We operate leading edge IT and Telephony systems with a debt management system that cannot be bettered in the industry, together with a multi channel call centre for collections and pre-legal work. Our systems provide up to the minute information on accounts placed with us and offer comprehensive reporting tools to give you accurate financial data connected with any individual account or inventory placed with us detailing not only number and value of accounts under recovery, but providing a whole range of information in secure online portal to enable you to track performance and interact with our service instantly.
Our robust and sensitive approach to debt recovery means we can provide solutions for a whole range of debt problems including current ledger balances, aged debt, patient debt, commercial debts, international debt, written off balances, post judgement, low value or absconded debt all of which are fully contingent upon success so there will be no cost to you should we be unable to collect. We take all appropriate actions available to us in resolving any issues including any tracing or investigative work needed to locate your debtor should they have moved and the locating of any assets which may help in the recovery of your debt where we feel there is a good chance of an award being made in an undefended court action. We will also meet the costs of the court action from recovered funds.
We also provide a range of Legal services from relatively straightforward County Court action, through to High Court, Insolvency and complex trade disputes. Controlaccount's in-house Legal Department has the capacity and capability to undertake actions in all jurisdictions.
In our experience, Judgements do not always guarantee payment, therefore our Legal Department will advise our Clients to take the most appropriate and effective enforcement methods in order to maximise recovery opportunities.
Our highly trained Collections Team have extensive commercial experience in the medical sector when dealing with contract law and commercial litigation and know exactly the course of action that will resolve your outstanding debt problems including mediation where required or necessary. All aspects of our recovery service are conducted professionally, courteously and in accordance with our ISO 9001 quality procedures and the Credit Services Association (CSA) code of practice.
Some of the benefits of using our commercial debt collection service are:
If you would like to learn more about how Controlaccount Plc can deliver this service for your company, please email sales@controlac count.com We would be happy to arrange a visit to your premises to discuss any needs you may have and talk to you about the leading nationwide.
Days Sales Outstanding or DSO is a calculation used by a company to estimate their average collection period and measures how well a business accounts receivables are being managed and how efficient credit control departments are performing. The lower the days or ratio, the better it is for your business. If your business has a high days sales ratio, you may struggle to convert sales into cash flow. Try our calculator to find out how many days you are financing your customers.
From experience, we understand "Best Practice" for DSO within UK industry sectors.
You can compare your own DSO to this: