Protection of our Clients’ brands and reputation is core to everything that we do through all our services: throughout the whole customer life-cycle from initial contact, administration and data focused processes through to final collection of debt. We understand that your customer care services are the public face of your business, so quality performance is vital at all times.
Our Customer Care Solutions are “white labelled” and offer the reassurance of a fully Client branded experience for your customers. We are committed to delivering excellent service in a professional manner – just as you would expect your own staff. We protect your reputation and take care of your customers as if they were our own.
We make it our job to understand your culture and customer contact style. We will be informed and stay up to date with your business, its services and products in order to deliver an on-brand experience. With modern feature rich technology that keeps our services current, Controlaccount offers scalable and flexible solutions and helping to improve the customer experience, reduce overhead and administration, freeing up your team up to focus on creating business value.
To learn more how we look, act and feel like our Clients when dealing with your customer, please get in touch.